How to join the dots between seemingly disparate customer demands; sustainability and value
365 Retail
OCTOBER 1, 2022
An unhealthy cycle of returns . Between 2014 and 2019, e-commerce returns rose 95% , and in the UK, it is expected to rise by almost another 30% by next year, driven mainly by clothing and footwear returns. Many consumers were horrified to hear about unworn, returned items being sent straight to the dump.
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