Retail TouchPoints

JANUARY 12, 2025

The customer-facing mobile app for Dicks Sporting Goods has traveled a long way since its debut in 2021. Initially focused on providing an easy way for athletes (Dicks name for its customers) to learn more about products via an in-store barcode scanning feature, the app has continued to incorporate new features that remove friction from the checkout process, such as like autocomplete address suggestions.

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Inside Retail

JANUARY 12, 2025

Myer’s sales declined in the 22 weeks ended December 28 amid challenging trading conditions. The department store chain booked sales of $1.59 billion, down 0.8 per cent, impacted by the temporary closure of the Werribee store from February 14 to November 29. Its online store sales rose 2.8 per cent and accounted for 22 per cent of the group’s sales.

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Retail Gazette

JANUARY 12, 2025

The Works has teamed up with children’s charity Barnardos to launch a donation scheme for pre-loved or new toys, games and books. Following a successful trial last year, the value retailer has introduced designated donation bins across 466 of its stores across Great Britain as part of its Play It Forward scheme. Shoppers can donate books, games, toys, stationery and jigsaws, which will then be taken to a local Barnardos charity shop to be sold in store.

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Fulfillment Shopping Management ATS 119

Inside Retail

JANUARY 12, 2025

Premier Retail expects lower global sales in the fiscal first half, with Australian sales broadly flat compared to the year-ago period. The company forecasts global sales to be between $855 million and $865 million and underlying earnings before interest and taxes to be in the range of $160 million to $165 million. It estimates global sales of its apparel brands business to range from $405 million to $412 million and its underlying EBIT between $31 million and $35 million.

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Apparel Marketing Accessories Fashion 264

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Planning

Retail Wire

JANUARY 12, 2025

Carnival Cruise Line has removed many hand sanitizing stations on its vessels.

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Inside Retail

JANUARY 12, 2025

You’re falling behind if you arent constantly seeking new ways to innovate. That was the message on the first day of Retails Big Show, the National Retail Federations (NRF) annual conference and expo, which is being held in New York City this week. Running from January 12-14, the conference drew 40,000 global retail executives and other industry professionals, including suppliers and media, all clamoring to discover the hot topics in the world of shopping and consumers.

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Inside Retail

JANUARY 12, 2025

Having worked the majority of my career in FMCG, Ive seen countless negotiation tactics used by suppliers, vendors and retailers to exert what they believe to be power. Often, these approaches are actually about force low-level tactics aimed at imposing power over others; however, true power is different. It comes from a higher awareness, embracing collaboration and seeking ‘power with’ rather than ‘power over.

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Consumer Marketing ATS 130

Rangeme

JANUARY 12, 2025

Safe Quality Food (SQF) certification is more than just a badge of complianceits a gateway to building trust with retailers and customers while creating a robust food safety and quality system. Whether your goal is to meet regulatory requirements, expand your market reach, or streamline internal processes, SQF certification can set your business apart.

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Planning Marketing Management ATS 52

Inside Retail

JANUARY 12, 2025

Beginning on the morning of January 7, several neighbourhoods around Los Angeles, including the Pacific Palisades, Hollywood Hills and Malibu, have been devastated by a series of destructive wildfires. At the time of this writing, the fires have yet to be contained but AccuWeather estimated that the blazes have already created between US$135 billion and US$150 billion of damage and economic.

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Retail Times

JANUARY 12, 2025

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Junction 32, Yorkshires leading outlet shopping destination, has rounded off a record-breaking 2024 with exceptional results during the Christmas trading period, underscoring its status as a leading outlet shopping destination.

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Shopping 64

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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

Inside Retail

JANUARY 12, 2025

Prada is reportedly working with Citi on a potential offer for Versace after it was put up for sale by parent company Capri. According to Reuters , Italy’s Il Sole 24 Ore first reported that Prada was evaluating a possible bid with Citi. The two companies declined to comment after being contacted by the news agency. Versace was founded in Milan in 1978 by the late Italian designer Gianni Versace and is now led by his sister Donatella as creative director.

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Wholesale Accounting ATS 130

Retail Times

JANUARY 12, 2025

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! KLAR, a cutting-edge brand specialising in advanced nicotine solutions, is launching in the UK, offering a range of next-generation nicotine pouches that use advanced bioceramic technology a world first. The nicotine pouches, developed by the Swedish bioceramic laboratory Emplicure, offer people a more effective, and efficient, nicotine format.

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Inside Retail

JANUARY 12, 2025

Bacha Coffee is set to expand into Japan during the first half of this year through a franchise agreement with local railway conglomerate The Kokyu Group. The first store is set to open in Tokyos shopping district Ginza. Inside Retail connected with Bacha Coffee to discuss the companys strategic expansion in Japan and its vision for the market. Inside Retail : What inspired Bacha Coffee to expand to Japan?

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Boutique Clienteling Location Planning 130

Retail Times

JANUARY 12, 2025

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Majestic, the UKs largest specialist wine retailer, has toasted a sparkling Christmas trading performance as it grew sales in a fiercely competitive alcohol market. Majestic reported a 1.9% increase in total sales during the six weeks to 30th December, beating its previous record for Christmas sales set in 2023.

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Marketing 59

Advertisement

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

Management

Cross Cap

JANUARY 12, 2025

The good news is that every retailer we work with agrees that lift is an important metric for determining retail promotional success. The bad news is that there’s more than one way for retailers to calculate lift.

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Promotions 52

Retail Times

JANUARY 12, 2025

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! It has already been described as the worlds most exciting retail concept and now Future Stores has begun 2025 by announcing the appointment of its first Sales Director. Acclaimed ‘retailtainment’champion Oliver Murray joins the Future Stores team this week (6 January 2025), bringing over 20 years high-level commercialmedia sales expertise to

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Cross Cap

JANUARY 12, 2025

So, how is the busy retail marketer going to manage customer messaging in a world where coordination of message among multiple channels is the key to success. Well, first of all there must be an interactive marketing calendar templatewhere each internal marketing team and agency partner can actively participate in building that message.

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Retail Times

JANUARY 12, 2025

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! International ice cream company Froneri announces an exciting new flavour for its indulgent chocolate stick brand, Nuii. Nuii specialise in developing high quality ice creams, bursting with textures and flavour for the ultimate indulgence.

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Advertisement

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

Fulfillment

Inside Retail

JANUARY 12, 2025

January used to be a rather sleepy month, morphing Boxing Day and New Year sales into summer holidays and international sporting events. Not so laid back for the retail industry in 2025. While most retailers are mulling over sales and earnings results from the increasingly important month of November and December trading, four retail companies have a somewhat different focus.

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Retail Times

JANUARY 12, 2025

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Wise is delighted to announce the appointment of Richard Tucker as enterprise sales director, effective January 2025. In his new role, Tcuker will spearhead Wises large-enterprise strategy, driving account-based marketing and sales efforts to deliver scalable, customer-focused compliance solutions tailored to the needs of the logistics industry.

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Inside Retail

JANUARY 12, 2025

Krispy Kreme has appointed Nicola Steele as COO, effective March 3, as part of the doughnut chain’s expansion strategy in the US. Steele started her Krispy Kreme career as a crew member in October 2006 and is now the company’s president for its Australia and New Zealand operations. Steele’s appointment comes as Krispy Kreme implements a wider adoption of its capital-light international franchise model.

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Promotions 130

Retail Times

JANUARY 12, 2025

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Jagrupe Singh Binnig, a former Costcutter retailer and now a New Business Manager for Bestway Wholesale, has been awarded a British Empire Medal (BEM) in the Kings New Years Honours list for his outstanding services to the community in Tuxford, Nottinghamshire.

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Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

Finance

Inside Retail

JANUARY 12, 2025

Proxy advisory firm Ownership Matters said on Monday it recommends that shareholders of Sigma Healthcare vote in favour of Chemist Warehouse’s reverse takeover of the pharmaceutical company, citing significant shareholder value. Sigma Healthcare will conduct a shareholder meeting on January 29 to seek approval for the deal , which will create a $5.8 billion entity.

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ATS 130

Retail Times

JANUARY 12, 2025

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! International ice cream company Froneri announces an exciting new flavour for its indulgent chocolate stick brand, Nuii. Nuii specialise in developing high quality ice creams, bursting with textures and flavour for the ultimate indulgence.

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Hyken

JANUARY 12, 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Beyond the First Purchase: How AI Is Transforming Customer Retention Strategies by Erik Huberman (Grit Daily News) Diving deeper into the transformational role of AI in customer retention, were not just witnessing a shift.

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Retail Times

JANUARY 12, 2025

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! As Haier marks a major milestone of 40 years in business, the global leader took time to reflect on its four decades in business transforming the lives of people with innovation and excellence in smart home technology.

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ATS 59

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Marketing

Retail Times

JANUARY 12, 2025

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Although coffee has resolutely established itself as the nations hot beverage of choice its now facing resistance from nostalgic, feelgood favourite Hot Chocolate which provides comfort, homeliness and a joyful swig of happy childhood memories, especially through cold, Winter afternoons and cozy, stay-at-home evenings.

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ATS 52

Retail Times

JANUARY 12, 2025

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! ProGlove, the global leader in wearable scanning solutions for enhancing human-centred productivity, has introduced Warehouse 360, an advanced analytics tool designed to provide warehouse leaders with real-time insights and unprecedented visibility into shopfloor operations, unlocking smarter decision-making.

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