Retail Wire

DECEMBER 29, 2024

British Airways is weighing all its options.

264

264

Cross Cap

DECEMBER 29, 2024

The good news is that every retailer we work with agrees that lift is an important metric for determining retail promotional success. The bad news is that there’s more than one way for retailers to calculate lift.

Promotions 52

Promotions 52

Retail Wire

DECEMBER 29, 2024

Amazon continues expanding its interests.

162

162

Cross Cap

DECEMBER 29, 2024

In our client engagements, we find that retail marketers & merchants have wildly differing views on the functionality and desired operational change they expect from MSM, EMM & MRM solutions. Understanding the differences between the solutions is key to recognizing the value they deliver to retail organizations.

Retail Marketing 40

Retail Marketing Accounting Marketing 40

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Planning

Hyken

DECEMBER 29, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 17 Key Customer Service Skills + Ways to Develop Them by Nidhi Lohia (Hiver) In this article, we take a look at 17 essential skills that are relevant for those working in customer service.

Customer Experience 62

Customer Experience Marketing ATS 62

Cross Cap

DECEMBER 29, 2024

Your point of view caught my eye and was very interesting. Thanks. I have a question for you.

Marketing 40

Marketing 40