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Money isn’t the only thing that makes the world go ‘round. There are many reasons why consumers choose the products they buy and the brands they buy them from. Certainly, the price is high among them. However, according to the latest research from Marigold’s recently published Relationship Marketing Trends: Brand Rankings Report , there are things consumers look for beyond price that drive purchase decisions.
In today’s competitive marketplace, maintaining a strong relationship with retailers is crucial for product manufacturers. Retailers are the gatekeepers to consumers, offering manufacturers a platform to display and sell their products. However, this relationship is a delicate one that requires careful nurturing to avoid pitfalls that could damage it.
The decision to close all its stores in 2020 could have been seen as a rare failure for beloved childrenswear brand Hanna Andersson. But instead, the 40 -year-old company turned its new digital-first status into an opportunity to enhance the customer experience by: Transitioning store managers into online personal shoppers who offer one-on-one shopping and styling advice; Leveraging its newly honed ecommerce chops to launch a resale marketplace that has made Hanna Andersson the most resold child
The influencer marketing industry was priced at £21 billion in 2024 and is projected to rise to £25 billion pounds by the close of 2024. Consumers commonly invest in the product recommendations of their chosen influencer; others are turned away by what they deem inauthentic content. In the run-up to Christmas and in the digital age of the investigative consumer, Somebody Digital reveals how brands and consumers alike can cut through the noise to uncover genuine, impactful influence.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Asda has brought back its former CEO Allan Leighton as its executive chair, succeeding Lord Stuart Rose, in a bid to turn around the struggling chain. Leighton helmed Asda from 1996 to 2001 and is credited with turning around the struggling chain, alongside current M&S chair Archie Norman – pulling the grocer from the brink of insolvency to orchestrating its bumper £6.7bn sale to Walmart in 1999.
Walking the windswept grounds of Waverley Mills on the outskirts of Launceston, Tasmania, it’s easy to imagine what Australia’s oldest working textile mill was like in its heyday. Founded in 1874 by Scotsman Peter Bulman on the banks of Distillery Creek, the mill once commanded 80 per cent of the Australian blanket market and employed more than 300 people to card, spin, dye, weave and finish a wide range of woollen products.
Walmart , the world’s largest retailer, is rolling back a number of its diversity, equity and inclusion (DEI) initiatives, multiple sources report. The backtrack is wide-ranging and includes : A decision not to renew the operation of an equity racial center set up in 2020; Pulling out of the Human Rights Campaign’s LGBTQ+ rights index; No longer giving priority treatment to suppliers based on race or gender; Stopping the usage of the terms “DEI” and “LatinX” in its commun
Walmart , the world’s largest retailer, is rolling back a number of its diversity, equity and inclusion (DEI) initiatives, multiple sources report. The backtrack is wide-ranging and includes : A decision not to renew the operation of an equity racial center set up in 2020; Pulling out of the Human Rights Campaign’s LGBTQ+ rights index; No longer giving priority treatment to suppliers based on race or gender; Stopping the usage of the terms “DEI” and “LatinX” in its commun
H&M has officially reopened its Westfield Stratford store, unveiling a new and innovative concept after an extensive renovation. The revamped space introduces cutting-edge technology, an elevated shopping experience, and a curated selection of fashion, beauty, and home collections. The redesigned store represents a milestone in H&M’s evolution, blending refined design with advanced features to meet modern consumer expectations.
La-Z-Boy has opened a 12,600-square-foot showroom in Chicago’s Lincoln Park neighborhood designed to immerse customers in the transformational power of comfort. Key elements include a Recliner Runway, where shoppers can learn more about product features or build a customized recliner using a digital touchscreen, as well as nods to lifestyles such as “Urban Modern,” “La-Z-Girl” and “Gamer.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Flying Tiger Copenhagen will be opening a new store in Westquay shopping centre in Southampton, just in time for Black Friday. On Friday the 29th of November, the Danish variety retailer will be celebrating its grand opening with the first 200 customers through its door receiving a complimentary goody bag packed full of fun items.
Kohl’s has named Ashley Buchanan, CEO of Michaels , as its new CEO, effective Jan. 15, 2025. Current Kohl’s CEO Tom Kingsbury will be stepping down on that date but will remain as an advisor and board member until his planned retirement in May 2025. The department store retailer announced the C-suite change along with its financial results for Q3, which ended Nov. 2, 2024.
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Sosandar has posted a 27% drop in sales for the last six months, as it shifted its pricing strategy to encourage customers to pay full RRP. The fashion retailer narrowed its pre-tax losses by 50% to £0.7m in the half to 30 September as sales fell to £16.2m, down from £22.2m a year earlier. The decline in revenue was attributed to Sosandar’s transition away from frequent price promotions, reducing the number of discounts on its site by 85%.
Harvey Norman posted higher aggregated sales between July 1 and October 31 compared to the same period a year ago. Aggregated sales are from wholly-owned, majority-owned, and independent franchised complexes across various countries. Among all its markets, Malaysia had the highest sales growth of 8.2 per cent, followed by the UK at 7.6 per cent. Slovenia and Croatia rose 4.4 per cent, while Australian franchisees increased 3.2 per cent and Ireland jumped 1.5 per cent.
Energy provider aiming to shake up the market to help Derby shoppers lower their energy costs The letting continues Derbion’s progressive leasing plan of attracting new and innovative occupiers Derbion, the East Midlands’ premier retail and leisure destination, has agreed a lease with Tomato Energy for the energy company to open its first physical retail store.
Frasers Group has snapped up South African sporting and outdoor retailer Holdsport from Old Mutual Private Equity and Holdsport’s management, in a bid to “diversify its product range and geographic reach” The Sports Direct owner said Holdsport has “well-established relationships with major international brands”, including Nike, adidas, Asics, Hoka, and Garmin, supported by their own brand portfolio including First Ascent, Cape Storm and OTG.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Customer data from B&Q can reveal Tuesday 26th November will mark the beginning of the festive season rush, as more than 25,000 Brits are expected to start searching for Christmas trees online at diy.com.
A secondary school in North Wales won a ‘money can’t buy’ trip to one of the biggest fridge recycling plants in Europe, hosted by a children’s TV presenter. AO, the UK’s most trusted electrical retailer, ran a competition to give one lucky class the chance to get a behind-the-scenes tour of the state-of-the-art facility, in Telford, Shropshire, led by CBBC host and sustainability influencer James Stewart.
Unilever is investing €100 million (US$105 million) to build a “world-class, digital-first” fragrance house, aimed at boosting the expansion of its fragrance segment. The fragrance house will be powered by digital and AI technology, as well as neuroscience techniques to better understand how smell affects mood and enhances emotional wellbeing.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! UK grocers must move beyond competing solely on price and prioritize innovation in their product offerings to attract a growing base of transient shoppers. Developing unique and diverse food ranges is essential to drive long-term growth and customer loyalty.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Reviving Asda’s fortunes could take three to five years, according to Allan Leighton, the supermarket’s former CEO who has returned to drive its turnaround efforts. Speaking with The Guardian , Leighton, who took over the role from Lord Stuart Rose yesterday (25 November), said his initial priority would be to “restore Asda’s DNA”, including making improvements to price and availability, and hiring a new CEO.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Waitrose Christmas ad part two Waitrose has unveiled the second installment of its Christmas advert – Sweet Suspicion, A Waitrose Mystery. Tonight, the nation’s curiosity will finally be satisfied as they reveal who stole the No.1 Red Velvet Bauble Dessert.
True Religion has rebranded and retooled its loyalty program ahead of the holiday shopping season. Formerly known as True Fam, the expanded program (which now goes by True Rewards ) will lean into omnichannel capabilities and “can’t buy” experiences, such as the chance to collaborate with the brand’s Team True creator community. True Rewards’ tiers have been renamed and redesigned to offer shoppers more flexibility and earlier redemption milestones.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Following today’s release of AO World’s figures for the six months 30th September 2024; Oliver Maddison, retail analyst at GlobalData, a leading data and analytics company, offers his view: “AO swung back to growth in its H1 FY2024/25, seeing total revenue rise by 6.3%, driven by a 12.8% increase in business-to-consumer (B2C) retail revenue on […]
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
I recently saw a picture of an old Steak ‘n Shake restaurant. It reminded me of when my grandparents used to take me to Steak ‘n Shake every Sunday for lunch. As a kid, I loved their slogan, which was a rhyme: “In Sight, It Must Be Right.” The slogan originated from the restaurant’s founder, Gus Belt, who would bring a barrel of steaks into the restaurant and grind them into burgers in front of the customers.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Global oil and gas company and forecourt retailer, BP, has renewed its partnership with Retail Insight, the leading provider of in-store execution software, for an additional three years in the UK, as it continues to reduce food waste across its store estate while enhancing operational efficiencies.
Each year, it is our honor to celebrate our shared achievements with our ecosystem of Cisco Learning Partners. Our Learning Partners are at the forefront of upskilling individuals and teams, closing the IT skills gap, and driving business outcomes through top-tier training programs.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Charles Tyrwhitt has announced the opening of a new store in the Trafford Centre, Manchester. One of the north’s most famous shopping landmarks, the new location will showcase the brand’s impressive collection of menswear and will be the second Charles Tyrwhitt store to open in Manchester.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Forget everything you know about desserts. Lola’s has just unleashed The Brownie Beast, a colossal 20-layered creation that promises an epic chocolate experience like no other. This is so much more than just a brownie – it’s the most decadent saga, a must-try adventure for every chocoholic and a feast made to be conquered.
NBCUniversal and Walmart have collaborated on a series of new shoppable TV experiences and measurement capabilities for the network’s linear and streaming live sports coverage that will kick off Thanksgiving night. The partnership includes an integration with Walmart’s Connect retail media platform, which will provide advertisers with more in-depth campaign reporting.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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