Retail TouchPoints

MAY 27, 2025

With the summer season fast approaching, marketers are once again gearing up for the next big cultural moments that will help drive awareness and sales. While events like the back-to-school season or NBA Playoffs and return of football remain a focal point in seasonal engagement strategies for some, todays most impactful opportunities for marketers are less about the static calendar and more about cultural conversations.

Consumer

Inside Retail

MAY 27, 2025

In 2025, retail is definitely a battleground where the customer experience (CX) can make or break a brand. In an industry where 86 per cent of consumers are willing to pay more for a great experience, yet only 22 per cent feel that retailers truly understand their needs, the gap between expectation and execution is massive. It’s not all doom and gloom, however, there are amazing retailers out there that create immersive, seamless, and personal experiences and win by changing shoppers into

Returns

Retail TouchPoints

MAY 27, 2025

Earlier this spring, Amazon and Walmart released investor updates within one day of each other that presented an interesting juxtaposition of how the two companies approach innovation: The long and short of it is that Amazon is a Why company, while Walmart is an And company. Walmart CEO Doug McMillon in an April 9 update following the companys investment community meeting: Were an and company.

Fulfillment

Inside Retail

MAY 27, 2025

More than 80 per cent of Australian consumers use digital aids during their shopping journey, regardless of whether they complete their journey online or in a physical store. The most common aids, according to research commissioned by Shopfully, include promotion hunting, product searching, or price comparison. So, how should retailers respond to the trend, and what are the potential risks of such tech-driven journeys?

Checkout

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

Accounting

Retail Focus

MAY 27, 2025

Retailers are no strangers to tracking every item on the shelf, but most still ignore the true value of their digital shelves. Your product images, promotional videos, branded templates, and SEO content arent just accessories to your brand, but also assets with measurable impact. When treated as stock, these resources can significantly sharpen your competitive edge.

Accessories

Inside Retail

MAY 27, 2025

While digital shopping channels, such as TikTok Shop, continue to thrive in todays omnichannel retail landscape, a strong customer preference for in-store shopping remains. Data released by American bank holding company Capital One confirmed that 72 per cent of consumers shop in stores on a weekly basis. On top of that, Capital One forecasts that 80.8 per cent of retail sales are expected to occur in brick-and-mortar stores throughout this year.

Clienteling

Retail Wire

MAY 27, 2025

Davids Bridal has introduced a bold new vision for bridal shopping with the launch of its first Diamonds & Pearls store. This innovative concept delivers a one-of-a-kind customer experience, reimagining what it means to say yes to the dress. Davids Bridal will debut its groundbreaking Diamonds & Pearls concept store in Delray Beach, Florida, on May 29.

Accessories

Inside Retail

MAY 27, 2025

Brett Blundys latest venture, Lays, is looking to reinvent a category hes had a storied past with lingerie. Once again, Blundy has partnered with Ray Itaoui to scale Lays into a global brand. Blundy and Itaoui co-invested in Bras N Things in the buyback, before selling it to Hanes for $500 million in 2018 and co-invested in premium lingerie brand Honey Birdette, before selling it to Playboy for $443 million in 2021.

Boutique

Retail Wire

MAY 27, 2025

Salesforce, a company known for its wide-ranging customer relationship management (CRM) software and recent purchase of Slack (in 2021, for $27.7 billion, according to CNBC ), is now set to make another major acquisition in a deal worth approximately $8 billion in equity value. In a May 27 press release announcing the agreement, it was noted that those who hold Class A and Class B-1 common stock in Informatica will receive $25 in cash per share as part of the terms of the buyout.

Management

Inside Retail

MAY 27, 2025

When Adwaita Nayar co-founded Nykaa alongside her mother, Falguni Nayar, in 2012, India was a conspicuous outlier in the global beauty landscape. Despite being one of the worlds largest and youngest consumer markets, it lacked a unified retail platform for beauty, and it was no equivalent to Sephora, Ulta, or even a drugstore chain like Boots. Imagine being in a country where there was no one place where you could find beauty products, Adwaita Nayar, co-founder and CEO of Nykaa Fashion, shared d

Fashion

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Planning

365 Retail

MAY 27, 2025

Cyber attacks are no longer rare events. They happen every day, and tech companies are often the first to be affected. Whether you handle client data, build applications, or operate on cloud infrastructure, the risk is real. The question isnt if you’ll be targeted, but when. Thats why certified penetration testing isnt just a good idea, but a necessary layer of protection.

Planning

Inside Retail

MAY 27, 2025

When it comes to retail, few categories are as lucrative, or as difficult to navigate, as the cannabis sector. According to analytics firm Statista , revenue generated from the cannabis market is forecasted to reach US$45.35 billion in the US by the end of 2025. Revenue in this retail sector is expected to rise at a compound annual growth rate (CAGR) of 2.24 per cent, leading to a market volume of US$49.56 billion by 2029.

Consumer

Retail Dive

MAY 27, 2025

The department store returns to family control with traffic and sales comps up, and in a position to steal share from Saks Fifth Avenue.

Department Stores

Retail Bound

MAY 27, 2025

For product startups aiming to make a big splash in retail, navigating the turbulent waters of the market can be daunting. With countless obstacles to overcome, from fierce competition to rapidly changing consumer preferences, strategic partnerships are more critical than ever. In this blog post, we will explore why product startups need both PR agencies and retail channel management agencies to succeed in the retail sector.

Management

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

Management

Retail Gazette

MAY 27, 2025

Home Bargains has unveiled its “cutting-edge” one-million square foot automated distribution centre just outside Liverpool. The discount chain said its new 400m warehouse in St Helens, Merseyside, will operate “around the clock” to support 300 Home Bargains stores. The facility utilises order picking technology from Witron allowing for 80% of the stock picking in the centre to be automated.

Location

Retail TouchPoints

MAY 27, 2025

As part of the ongoing corporate restructuring following its March 2025 bankruptcy declaration, Hudsons Bay has agreed to assign up to 28 store lease locations in Ontario, Alberta and British Columbia to Ruby Liu Commercial Investment , a corporation indirectly controlled by billionaire Canadian mall owner Ruby Liu. An affiliate of the purchasing company is an existing landlord at three of the leased locations in British Columbia, which are included in the transaction.

Department Stores

365 Retail

MAY 27, 2025

You’re sipping your coffee, browsing through emails, when you catch a glimpse of your smile in the mirror and it’s not as sparkly as you recall. Morning routines, unbeknownst to you, can gradually dull teeth. Fortunately, with clever adjustments and the use of the right products such as Spotlight oral care whitening strips , you can regain that sparkle in your smile.

ATS

Retail TouchPoints

MAY 27, 2025

Walgreens will open a new microfulfillment center (MFC) in Brooklyn Park, Minn. that will use robotic technology in a central pharmacy environment to streamline the dispensing and shipment of prescriptions to Walgreens stores. The drugstore retailers 12 MFCs now support more than 5,000 stores across the country, fulfilling more than 3.5 million prescriptions each week.

Fulfillment

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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

Hyken

MAY 27, 2025

Ive been reviewing my customer experience research , specifically the section on the future of customer service and AI (Artificial Intelligence). A few findings prove thatcustomers are frustrated and lack confidence in how companies are using AI: In general, 57% of customers are frustrated by AI-fueled self-service options. 49% of customers say technologies like AI and ChatGPT scare them. 51% of customers have received wrong or incorrect information from an AI self-service bot.

Customer Experience

Retail Wire

MAY 27, 2025

McDonald’s has announced that CosMc’s will soon be no more. According to UPI , the beverage-focused concept store will shutter its five pilot locations in the coming weeks, 18 months after it was first launched. However, all is not lost, as some of the beverages will be added to the menus of more than 13,000 U.S. McDonald’s locations after the final CosMc’s are shuttered.

Location

Retail Customer Experience

MAY 27, 2025

With the advent of the digital age, social media has grown beyond its initial role of connecting people and sharing updates. Although social media was not designed to generate in-store retail activity, it has been instrumental in driving brand familiarity and customer interaction.

Retail Wire

MAY 27, 2025

Dairy Queen is partnering with Warner Bros. to release an all-new “Superman”-themed menu featuring both sweet treats and food for superhero fans. The film, which is set to drop July 11, 2025, will be the first in the “Gods and Monsters” DC Universe reboot. Let’s look at what we know about the fast-food chain’s newest offerings.

Location

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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

Management

Retail Dive

MAY 27, 2025

Ruby Liu plans to open "a new modern department store concept," though it’s unclear whether the stores can continue to operate under the iconic brand.

Department Stores

365 Retail

MAY 27, 2025

The Perfume Shop is expanding its retail presence with the launch of two boutique stores in the UK, marking a new chapter in the companys approach to fragrance retail. The locations, set to open in summer 2025, are Brent Cross Shopping Centre in London and Lakeside Shopping Centre in Thurrock. The initiative reflects a growing consumer demand for more tailored and luxury-focused perfume experiences.

Boutique

Storis

MAY 27, 2025

The Urgency of Modernizing Appliance Retail Competition is increasing, and supply chain disruptions are exposing vulnerabilities in outdated retail management systems. Customers no longer shop in a linear fashionthey browse online, visit showrooms, expect flexible financing, and demand fast, reliable delivery. For retailers, failing to adapt means lost revenue, declining customer loyalty, and operational inefficiencies.

Finance

365 Retail

MAY 27, 2025

The atmosphere of a coffee shop is more than just the aroma of freshly brewed coffee and stylish decormusic plays a fundamental role in shaping the customer experience. A well-curated music for coffee shop service as MoosBox can influence how long customers stay and their purchasing behavior. Thats where an instore radio solution comes in, offering a stress-free way to create the perfect ambiance for your caf.

Shopping

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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

Fulfillment

Retail Dive

MAY 27, 2025

Retail expansion demands a new level of supply chain readiness. Here’s what brands need to know.

Shopping Center

MAY 27, 2025

Miami Los Angeles-based investment firm CIM Group and its development partners have officially opened Miami Worldcenter, a $6 billion mixed-use development in downtown Miami. CIM Group partnered on the project… The post CIM Group, Partners Open $6 Billion Miami Worldcenter Development appeared first on Shopping Center Business.

Shopping

Retail Dive

MAY 27, 2025

The e-commerce giant has been bulking up its beauty offering by adding brands like Too Faced, Estée Lauder and Clinique to its lineup.

Retail Gazette

MAY 27, 2025

Adidas warned that its customer data had been compromised as it become the latest retailer to be hit by a cyber attack in recent weeks. The sporting giant confirmed the criminals had accessed certain consumer data through a third-party customer service provider. Adidas said that no passwords or payment details had been taken by the attackers and that it was in the process of informing its customers.

Payment Services

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

Finance