3 Expert Perspectives on Why Margin, Experience and Loyalty Will be Key to Winning Holiday 2022
Retail TouchPoints
SEPTEMBER 22, 2022
KPMG’s survey of retail leaders found that 68% of respondents expect sales to improve over last year, while only 24% expect a drop in sales. Among surveyed consumers, 42% said they will leave a retail site if shipping options are limited or they don’t have a buy online, pick up in-store option. Take for example Macy’s.
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