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These Were the Top Retail Stories of 2022

VMS

W ITH THE WORLD adjusting to Covid a few years later as less of a threat and more a part of everyday life, retailers sought to return to business as usual. But backrooms filled up, investment money dried up, inflation cut into consumable income, workers sought to organize and loss prevention became a top-of-mind concern.

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14 Examples of Great Customer Experiences in Retail

Indigo 9 Digital

As an icebreaker, we said, ‘tell us about the best service experience you’ve ever had.'” “Of the 18 people, 16 said it was in a hotel. A survey from Salesforce found that 84% of customers believe that the experience provided by a company is as important as its products and services. Digital payments including facial recognition.