Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Speed-to-restock is key in the returns cycle.

Returns 261

Returns Drop-Shipping Customer Experience Customer Retention 261

Retail TouchPoints

APRIL 29, 2022

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. Turn Returns Upside Down.

Returns 290

Returns Merchant Services Drop-Shipping Shipping 290

Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

Merchant Services 205

Merchant Services Returns Drop-Shipping Checkout 205

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

Returns 224

Returns Drop-Shipping ATS Shipping 224

Retail TouchPoints

AUGUST 16, 2021

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart. That is a significant amount of capital tied up in the returns channel!

Returns 336

Returns Drop-Shipping Consumer Apparel 336

Retail TouchPoints

JUNE 16, 2020

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns had closed its 700+ -store Return Bar network in March due to COVID-19, but the company has reopened this portion with new contactless customer interaction processes.

Returns 163

Returns Drop-Shipping Store Operations Shipping 163

Inside Retail

JANUARY 25, 2022

However, of those sales, it’s predicted on average 30 per cent of those products bought online will be returned. . As a result, the way businesses manage online returns is an important part of the customer journey. Embrace Digital Returns. Traditional approaches to returns have some inherent problems.

Returns 130

Returns Payment Services Drop-Shipping Shipping 130

Inside Retail

MAY 16, 2023

Target US is making shopping easier for customers with the option to make product returns right from their cars at no extra cost. The new returns service is already available at over 500 stores across the US and is expected to reach all 2000 Target locations in the next few months. she questioned.

Returns 130

Returns Drop-Shipping Customer Experience Shipping 130

Retail TouchPoints

MAY 27, 2021

Does anyone actually like returns? Ecommerce retailers are looking for ways to minimize the bottom line impact of returns — some even forgoing recovering the product to save on shipping costs. A dislike of returns may be one of the most unifying sentiments in our culture today.

Drop-Shipping 163

Drop-Shipping Returns Kiosk Shipping 163

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

Returns 150

Returns Merchant Services Drop-Shipping Accessories 150

Retail TouchPoints

APRIL 27, 2023

Smarter Shipping Options Transport is a large component of the ecommerce footprint. Reduce the Impact of Returns Returns are a net negative for everyone. They require extra effort from customers, cost companies return shipping fees and increase the returned item’s carbon footprint.

Drop-Shipping 261

Drop-Shipping Returns Shipping Consumer 261

Retail TouchPoints

JANUARY 27, 2022

The updated Dynamics 365 Intelligent Order Management tool is designed to help brands access new information and capabilities to better fulfill, ship and service customer orders.

Drop-Shipping 230

Drop-Shipping Fulfillment Shipping Returns 230

Independent Retailer

JANUARY 6, 2022

Even once the holidays are over, returns start to flood in and wreak havoc all over again. Unfortunately, many smaller retailers still do not have a quick or easy returns process. When returns requests flood in, retailers may find themselves wasting time and money that could be spent increasing sales this new year.

Returns 76

Returns Drop-Shipping Shipping Consumer 76

Retail TouchPoints

FEBRUARY 10, 2021

Located in its birthplace of Eugene, Ore. Designed to be a home for athletes and anyone making sport and movement a part of their life, the latest location — dubbed Nike by Eugene — puts an emphasis on community. Its quick success encouraged the company to follow suit with Live stores in Tokyo, New York and now Eugene.

Returns 264

Returns Drop-Shipping Location Fulfillment 264

Inside Retail

FEBRUARY 6, 2023

In today’s fast-paced world, convenience is the key in retail, which includes giving customers the option to shop online, collect, and return their orders in-store. With smart click-and-collect lockers, customers can simply drop by the store at their leisure and retrieve their order. Enter Groundfloor C lick -and-Collect lockers.

Drop-Shipping 130

Drop-Shipping Returns Fulfillment Shipping 130

Retail TouchPoints

JANUARY 26, 2021

With so much change happening so quickly and so unpredictably, we at Pitney Bowes decided that returning to an 8 th edition of our annual consumer research study wasn’t going to cut it, so instead we moved to a weekly poll of consumer sentiment in Q4 called BOXpoll. One-third think seven-day free shipping is ‘acceptable.’ on average.

Consumer 311

Consumer Drop-Shipping Shipping Returns 311

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 262

Fulfillment Drop-Shipping Customer Retention Shipping 262

A1 Retail

MARCH 25, 2024

With the aim of offering a new customer service and a great customer experience, Royal Mail will start offering returns and outbound drop-off services in an initial c. 200 sites by May 2024, with the expectation that Royal Mail will ultimately use lockers in 3 000 locations as the UK network grows in the coming years.

Drop-Shipping 59

Drop-Shipping Consumer Returns Outdoor 59

Retail TouchPoints

APRIL 27, 2021

The partnership was forged to help retailers better manage their shipping and logistics and allow them to offer an improved last-mile delivery experience.

Merchant Services 147

Merchant Services Drop-Shipping Payment Services Shipping 147

Retail TouchPoints

FEBRUARY 10, 2022

Since consumers must schedule appointments for the test kits, retailers have control over the number of tests that can be picked up and dropped off each day, and the volume of testing can change over time. Thanks to HHS, the retailer can be compensated for each completed test that is distributed at their retail stores.”

Drop-Shipping 208

Drop-Shipping Shipping Returns Consumer 208

365 Retail

NOVEMBER 6, 2023

This service is designed to complement the Post Office’s recent initiative, Parcels Online, which allows customers to compare and purchase shipping options online before dropping off parcels at Post Office locations. These include the establishment of Click & Collect, Customer Drop Off, and Customer Return points.

Drop-Shipping 109

Drop-Shipping Shipping Location Returns 109

365 Retail

JANUARY 13, 2022

It said the move has seen the business relocate to better locations and enable the firm to stock a greater range of styles. We aim to increase drop ship partners, market places, exclusive products, brands and plan to introduce additional payment and delivery options to enhance customer experience.”. to 140p in early trading.

Returns 73

Returns Drop-Shipping Payment Services Shipping 73

Retail TouchPoints

APRIL 27, 2021

The hub will be a model for other Tanger Outlet locations in the future. The Fillogic tech-enabled facility will offer a variety of shipping services, including same-day delivery for local residents and one-stop shopping that will allow customers to conveniently drop online returns on-site.

Drop-Shipping 131

Drop-Shipping Shopping Fulfillment Shipping 131

Retail TouchPoints

AUGUST 23, 2023

With more people returning to in-store shopping as the pandemic has eased, brands are leaning into the phygital trend by designing physical stores that reflect popular elements of the online experience. Meanwhile, in the Nike app, shoppers can access early product drops and solicit styling advice from experts.

Drop-Shipping 194

Drop-Shipping Visual Merchandising Consumer Apparel 194

Clover - Retail

APRIL 18, 2024

Instead, when a customer orders the product, the retailer contacts their manufacturer or wholesale merchant–who keeps inventory of the product on-hand–and has the product shipped directly to the customer. What is a drop shipment–and how does it work? The manufacturer/wholesale merchant is responsible for the shipping process.

Merchant Services 52

Merchant Services Drop-Shipping Payment Services Wholesale 52

Retail TouchPoints

JUNE 15, 2021

Setting up transparent, near-real-time analytics Control Towers for inventory in the supply chain network will help retailers make accurate, fast decisions so they can get the product to either their ecommerce distribution center, their physical store locations or their bigger flagship spaces in malls. Profitably Managing Returns.

Drop-Shipping 219

Drop-Shipping Fulfillment Returns Consumer 219

Retail TouchPoints

MARCH 17, 2021

This massive increase put significant strains on the supply chain as well as shipping and delivery. By October that number had only dropped to 66% — a clear indication that people were still very much looking to get their orders as soon as possible. In November and December, Adobe Analytics reported that online shopping grew 32.2%

Drop-Shipping 152

Drop-Shipping Shipping Beauty and Health Fulfillment 152

Inside Retail

FEBRUARY 11, 2024

Maintaining and further enhancing the brand’s industry-leading customer experience through existing feedback channels that offer free returns, quick delivery, and bi-weekly product drops will be integral to amplifying online retail. We aim to ensure our community feels supported and satisfied through the whole process.

Planning 264

Planning Drop-Shipping Customer Experience Wholesale 264

Retail TouchPoints

MARCH 14, 2024

The team in Florida, looking for ways to expedite the expansion, was toying with the idea of using shipping containers as temporary shopping venues while parts of the expansion were being built out. Many of the same brands have returned for the second ACCESS Pop-Up — which opened on March 8, 2024 in Sarasota, Fla.

Shopping 278

Shopping Consumer Drop-Shipping Shipping 278

A1 Retail

APRIL 29, 2021

Shpock now includes the option to buy shipping via Royal Mail’s Click&Drop on its delivery menu. . of over 12,700 drop-off locations across the UK including parcel postboxes, making it easy for Shpock users to deposit their parcels for delivery. . Royal Mail boasts a network?of Launched in October 2020,?Parcel

Drop-Shipping 81

Drop-Shipping Shipping Returns Location 81

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Drones: Leveraging drones for shipping and delivery fulfillment came to attention when Amazon revealed their ‘Octocopter’ in 2013.

Management 267

Management Fulfillment Drop-Shipping Employee Engagement 267

Retail Focus

APRIL 7, 2022

Fast forward to 2022 and IMRG’s latest Capgemini Online Retail Index shows e-commerce sales grew at the slowest rate on record in February, dropping -27% YoY compared to 2021 when the UK was still in lockdown. Simplifying the schemes available.

Payment Services 130

Payment Services Drop-Shipping Fulfillment Shipping 130

Retail TouchPoints

DECEMBER 6, 2021

Designing a photoshoot for a furniture collection is typically an expensive, logistics-heavy procedure that involves months spent coordinating teams of people, products and locations. The latest collection is designed to inspire people eager to return to global travel, and the rooms reflect this.

Drop-Shipping 234

Drop-Shipping Home Furnishings Shipping Management 234

Retail TouchPoints

JULY 26, 2022

While we predict that ASP will increase monthly between 8% and 12% for the remainder of 2022, there is a silver lining for holiday shoppers: the return of discounting. This holiday season, with stores fully operational once again, we’ll see consumers gravitate to physical locations in even greater numbers.

Drop-Shipping 280

Drop-Shipping Fulfillment Consumer Shipping 280

Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems.

Drop-Shipping 212

Drop-Shipping Shipping Accounting Management 212

Wiser

JUNE 5, 2023

Transportation – Transportation is one of the most important parts of the supply chain since it determines how quickly goods are received by customers or other locations within your network. It also includes managing returns from customers who may be unhappy with their purchases or have received damaged items.

Management 147

Management Drop-Shipping Shipping Supply Chain Management 147

Retail TouchPoints

AUGUST 2, 2023

As a result of the brand’s “maniacal focus” on its customers, Spector said that return customers now account for 30% to 40% of ThirdLove’s business, which as moderator Richard Kestenbaum of Triangle Capital pointed out, is the “holy grail” for a DTC business. said David Spector, Co-founder and Chairman of ThirdLove.

Wholesale 229

Wholesale Drop-Shipping Marketing Accounting 229