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Matsuya’s director Takehiko Furuya on the department store’s digital launch

Inside Retail

Japanese department store Matsuya has introduced a digital platform with a click-and-collect service including tax refunds in a bid to tap into the growth of international tourists. Established in 1874 as a kimono retailer, Matsuya Co operates department stores in Tokyo’s Ginza and Asakusa districts.

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Myer’s strategic moves suggest the future of retail is consolidation and loyalty

Inside Retail

Wirth’s leadership has focused on in-store enhancements, customer loyalty, and curated brand partnerships, helping Myer adapt to and anticipate market shifts,” she added. In his view, successful brands are those that answer the customer’s question, or in other words, meet the customer’s demand. “If

Apparel 252
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Mass brand premiumisation; a promising brand strategy?

Retail Focus

Retail Consultant | Published author | Visiting lecturer Mass brand premiumisation has emerged as a pivotal trend in recent years, with brands striving to secure higher-value market segments while retaining their broad consumer appeal. Above all, it serves as a means to enhance their market positioning.

Boutique 147
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Why retailers view CX as a ‘nice-to-have’ rather than a core driver of revenue

Inside Retail

CX initiatives are often led by marketing or operations teams without strong ties to financial outcomes, leading to underinvestment or disjointed execution. Pressure to hit short-term sales targets that often overshadows long-term experience investments. What leads them there: Pressure.

Returns 130
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Apple, Macy’s and IKEA Rank High in Innovation but Social Impact Scores are Mixed

Retail TouchPoints

What people think about when they focus on retail innovation is the tech side of the business — next-generation marketing tools, cutting-edge last mile vehicles, frictionless checkout — but there is still plenty of innovation happening in the more foundational strategies of running a retail business. Its Aii of 78.8

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How L’Occitane’s Dr Vranjes Firenze aims to grow in Australia and beyond

Inside Retail

Dr Vranjes Firenze’s launch in the Australian market last December through a partnership with David Jones could be a sign of further global expansion to come, following L’Occitane Group’s recent acquisition of the luxury Italian home fragrance brand. Its work with premium Australian department store chain David Jones is an example of this.

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Mamas & Papas targets South East Asia amid expansion spree

Retail Gazette

The nursery retailer has inked a multi-store supply agreement with PT MAP Active and Central Department Store Group in Thailand. It builds on Mamas & Papas’ international expansion plans, which saw two new locations pop up in El Corte Ingles stores in Madrid and Malaga Spain following a successful trial in Valencia.