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Breaking Barriers: How Brick-and-Mortar Retailers can Deliver Exceptional Customer Experiences

Retail TouchPoints

People have been saying “Retail is dead” for several years now. Comparable store sales increased 9%, and the company’s gross margin increased to 58.8%. No, retail isn’t dead. Bad retail is dead. For example, your sales data can tell you what day of the week and time of day stores see the heaviest foot traffic.

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In-store shopping is far from dead – but the phygital world beckons retailers

Inside Retail

The appeal of in-store shopping in a thriving e-commerce era is not diminishing – but it is evolving, according to new research commissioned by technology company Lightspeed and Inside Retail. “It It is undeniable,” stresses Andrea Quinn, Apac senior director of sales at Lightspeed (pictured above).

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WHAT IS FUELING THE REBIRTH OF PHYSICAL STORES?

Retail Minded

While it’s almost inevitable that ecommerce growth will outpace growth through physical stores at some point in the future, it would be a huge mistake to lose sight of the critical role stores have to play beyond simply profit. The store of yesteryear may be dead, but the store of today is undergoing somewhat of a renaissance.

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The Future of Retail in the New Era of Risk

Retail Prophet

The result is slow turns, deep markdowns, write-offs, and heaps of dead stock in warehouses, much of which eventually becomes landfill. The myopic focus on low price has lead to an epidemic of markdowns and dead stock. Failing to do so will send capital, growth, and prosperity shopping elsewhere.