Virtual Queues: The Waiting Isn’t the Hardest Part
Retail TouchPoints
DECEMBER 21, 2021
A typical retail employee might be asked to provide customer service expertise all over the store, fulfill online orders, answer phone calls, stock inventory and, yes, manage a physical queue. Customers engage with a virtual queue almost as soon as they scan a QR code or check in at a kiosk.
Let's personalize your content