Customer Retention Drop-Shipping Outdoor Planning 
Retail TouchPoints
AUGUST 15, 2022
Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .
RETAIL MANAGEMENT SOFTWARE
DECEMBER 24, 2021
The outdoor retailer began to reopen shops that launched zero-contact bike shop services, virtual events, and a pilot program for virtual outfitting. They’re also emphasizing on customer retention, rewarding and incentivizing current customers to spend more. The store experience is a big part of REI’s success.
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