Retail TouchPoints

MAY 17, 2021

Customers meet virtually with a local design specialist who walks them through the process, just like they would in a physical store, while also helping them navigate the website and use a suite of digital tools including mood boards , space planning tools and an AR app that lets customers test out their creation in their room.

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Shipping Clienteling Planning Location 191

Retail Next

APRIL 1, 2021

Customers (or should I say “shoppers”) don’t look at different channels. Half shipped, half in store? Ship to store? TECH CONNECTS: HELPING BRIDGE THE JOURNEY (five places that improve the end-to-end experience). Again, Nordstrom with their new Nordstrom Live virtual shopping experiences. They are in control.

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40

Retail Dive

JUNE 25, 2025

“We regularly test new tools, features, and capabilities to better connect with and serve our customers — wherever and however they choose to shop,” a Walmart spokesperson said in an email to Retail Dive. Regardless of the channel, our goal remains the same: to deliver a fast, seamless, and engaging customer experience.”

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