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Why retailers view CX as a ‘nice-to-have’ rather than a core driver of revenue

Inside Retail

In 2025, retail is definitely a battleground where the customer experience (CX) can make or break a brand. In an industry where 86 per cent of consumers are willing to pay more for a great experience, yet only 22 per cent feel that retailers truly understand their needs, the gap between expectation and execution is massive.

Returns 130
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How to build a bricks-and-mortar store that attracts and retains customers

Inside Retail

Some of them are tried and true, such as store layout and design, customer service and convenience. Using these techniques, retailers can create a positive and engaging shopping experience for their customers, build strong relationships, and drive sales growth over time. Don’t be complacent in this area.

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12 Proven Customer Retention Strategies in Retail

RETAIL MANAGEMENT SOFTWARE

In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success. Personalized Customer Experiences Customers today expect a personalized shopping experience.

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Revolutionizing FMCG with AI-Powered Image Recognition: Enhancing Shelf Management and Consumer Insights

Retail Focus

Implementing AI-powered image recognition allows FMCG companies to streamline operations, boost sales, and deliver better customer experiences. The Role of AI-Powered Image Recognition in FMCG At its core, FMCG image recognition uses machine learning and computer vision to analyze images of store shelves. Lets explore.

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Why Retailers Need a Centralized Database for Business Efficiency and Growth

RETAIL MANAGEMENT SOFTWARE

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. Streamlined Customer Relationship Management (CRM) A centralized database is a game-changer for customer relationship management (CRM).

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Beyond Basics: The Rise of Maximalism in Retail

Retail TouchPoints

Recognizing this shift, many brands are unveiling a new wave of retail environments rich in color, texture and character, bringing renewed purpose to the in-person shopping experience. Tonal changes also can be used to segment the store layout for intuitive wayfinding synced with the brand’s online presence.

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Foot Locker Debuts ‘Store of the Future’ in New Jersey

Retail TouchPoints

It’s been designed with a streamlined approach to store layout to offer an intuitive shopping journey that encourages discovery and easy navigation. The new location features a bold storefront, expanded footwear and accessory selections and an emphasis on sustainability and dynamic digital fixtures.