Retail TouchPoints

APRIL 7, 2025

3D Secure (3DS) is an additional layer of cardholder security and authentication for online card transactions, and more and more large retailers are wanting to add it into their payments process. However, 3DS places more risk on and less revenue for card issuers, driving their hesitation in wanting to use it in the U.S.

Payment Services 162

Payment Services Checkout Consumer Accounting 162

Inside Retail

JUNE 28, 2021

Let’s look at five ways retailers are building a better customer journey to grow in the new normal: Cohesive customer experiences Artificial intelligence-powered personalisation Revolutionised loyalty programs Real-time omnichannel engagement Unified customer data. Creating cohesive customer experiences.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

MARCH 31, 2025

This confusion leads to unnecessarily high fees 72% of businesses are overcharged for their credit card processing. This means many retailers are losing revenue to unnecessary charges, penalties and hidden fees. By learning how to spot and address these issues, businesses can reduce costs and increase their revenue.

Payment Services 147

Payment Services Merchant Services Point of Sale Accounting 147

Retail TouchPoints

NOVEMBER 14, 2024

This data, which includes sensitive customer information like credit card details, is stored across a number of environments and is accessible through millions of point-of-sales and IoT devices. From ecommerce, logistics and digital marketing, these sectors are heavily reliant on data for their day-to-day operations.

Payment Services 277

Payment Services Consumer Management Point of Sale 277

Inside Retail

JUNE 26, 2023

As retailers respond to increased customer demand for convenience and personalised experiences while shopping, switching to a seamless payment process has become critical in building a more streamlined operation and gaining a competitive edge. These setups are commonly referred to as integrated payment systems.

Payment Services 130

Payment Services Point of Sale Accounting Location 130

Retail TouchPoints

OCTOBER 27, 2024

Claire’s also has gone directly to the source, so to speak, creating The Collab as a platform for young creators and influencers. The space also features an integrated payment system, allowing brands to use it as a point of sale, with products stored in a basement floor stockroom.

Payment Services 321

Payment Services Consumer Jewelry Marketing 321

Retail TouchPoints

MAY 24, 2024

To create a competitive experience, the back end of a merchant’s in-store and online business needs to be unified, ultimately creating a front-end experience that is consistent and cohesive.

Merchant Services 264

Merchant Services Payment Services Fulfillment Checkout 264

Retail TouchPoints

OCTOBER 30, 2023

One such payment option that has demonstrated its effectiveness in streamlining these transactions is Dynamic Currency Conversion (DCC). DCC is an optional service offered at the point of sale, allowing customers to view the cost of their purchases in their home currency. Benefits for Retailers 1.

Merchant Services 294

Merchant Services Payment Services Point of Sale Consumer 294

Retail TouchPoints

MAY 30, 2024

Retailers can take advantage of these popular touch points to connect with and engage shoppers in three ways. The most effective way to strengthen the customer experience is to elicit feedback. Yet, since customers are often in a rush, it can be challenging to gather valuable feedback. Developing a feedback loop.

Checkout 289

Checkout Point of Sale Returns Kiosk 289

Inside Retail

JULY 26, 2021

Whether responding to a transactional survey, sharing an experience in a group chat (or Zoom), leaving a public Google review, or streaming a live unboxing of your product on TikTok – customers are advocating for or detracting from your brand in new and countless ways. Customer journey disruption is here to stay.

Customer Experience 246

Customer Experience Planning Payment Services Kiosk 246

Retail TouchPoints

JULY 8, 2022

The good news is that since its global popularization in 2020, Buy Now Pay Later (BNPL) has become a real game-changer for merchants looking to boost their business. For shoppers, BNPL is a seamless payment method that helps break up their purchases into several installments, bringing more cash flow and budgeting flexibility.

Merchant Services 277

Merchant Services Payment Services Point of Sale Checkout 277

Retail TouchPoints

MARCH 31, 2023

In the same manner, the new service providers, the payment platforms, get worked up over Banking-as-a-Service and Embedded Finance, the latest industry buzzwords, without fully explaining the simplicity and value of the proposition. Many customers bail at this point. It’s reckoned that nearly 4.5

Payment Services 278

Payment Services Accounting Point of Sale Customer Experience 278

Retail TouchPoints

OCTOBER 7, 2020

At the beginning of 2020, Hudson kicked off its deployment of the Flooid platform to provide a new backbone for all transactions across its 1,010 travel convenience stores and specialty retail, which includes proprietary book and tech stores, duty-free shops and food and beverage concessions. and Canada.

Payment Services 214

Payment Services Point of Sale Specialty Retailers Customer Experience 214

Inside Retail

APRIL 8, 2025

In a rush to create a shopping environment that wows customers and entices them to spend, many retailers overlook the payment process’s impact on the overall customer experience. Retailers overlook that the payment experience can be their last memory of the store and influence their decision to return or not.

Payment Services 130

Payment Services Customer Experience Inventory Management Consumer 130

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Successful retail marketers are embedding their brands within the platforms and devices that are most popular with their customers.

Consumer 289

Consumer Marketing Checkout Customer Experience 289

Retail TouchPoints

NOVEMBER 1, 2023

Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. And yet many retailers remain unaware of chargeback fraud and its harmful impacts on business revenues. Internet payments mean more purchases.

Merchant Services 298

Merchant Services Payment Services Customer Experience Consumer 298

Retail TouchPoints

MAY 29, 2024

Retasmart is designed to enable retailers to unify all channels and experiences in one solution, allowing them to solve challenges related to inventory management, customer engagement, payment options, reporting and analytics, and multichannel retailing — all from a single platform.

Payment Services 264

Payment Services Inventory Management Promotions Management 264

Retail TouchPoints

AUGUST 6, 2024

With the new platform, associates will be able to approve transactions remotely via tablet devices, and self-checkout systems powered by AI will deliver personalized promotions tailored to each customer.

Promotions 278

Promotions Checkout Point of Sale Supermarket 278

Retail TouchPoints

MAY 31, 2023

Adopting NewStore’s modular, mobile-first omnichannel cloud platform will allow Filson and Shinola store associates to provide more personalized service by consolidating customer, order and inventory data into one iOS app.

Payment Services 265

Payment Services Jewelry Outdoor Accessories 265

Retail TouchPoints

MARCH 25, 2025

The basic service that a point-of-sale (POS) device provides checking out customers is essential to any retailers functioning. This was also a time when Sears and Kmart were the worlds top two retailers, and they, along with JCPenney and Montgomery Ward , all had catalogs that contribute 8% to 10% of their total revenue.

Merchant Services 147

Merchant Services Payment Services Point of Sale Checkout 147

Retail TouchPoints

AUGUST 11, 2020

“As part of our continuing transformation, we look forward to accelerating the development of our e-Commerce platform and providing our customers with even more choices,” said Stuart Aitken, Kroger’s SVP and Chief Merchant and Marketing Officer in a statement. QFC Pilots Apple Pay, Google Pay And Other Touchless Payments.

Shipping 289

Shipping Merchant Services Payment Services Point of Sale 289

Retail TouchPoints

AUGUST 18, 2022

Also known as pay-over-time or pay-in-4 installment plans, BNPL offers consumers the chance to split up the cost of major purchases directly at the point of sale. Most buy now, pay later offers are interest- and fee-free, unless customers miss a payment. with late payments, fees, etc.].

Merchant Services 278

Merchant Services Payment Services Consumer Point of Sale 278

Retail TouchPoints

AUGUST 25, 2020

From payments to delivery, processes have been scrutinised to reduce the need to touch people, products and PIN pads. This demand for ‘contactless’ or reduced-contact experiences will continue long after the pandemic has passed. Livestreaming Unlocks Massive Sales Potential. There is no ‘returning to normal’.

Payment Services 306

Payment Services Consumer Fulfillment Store Operations 306

Retail TouchPoints

NOVEMBER 11, 2021

These breakthrough technologies have the potential to reshape both consumer and business transactions. Powerful platforms and tech capabilities are helping brands, mall developers and marketplace curators bring highly differentiated physical experiences into the online world. New platforms for engagement and revenue.

Merchant Services 342

Merchant Services Payment Services Consumer Beauty and Health 342

Retail TouchPoints

JULY 17, 2023

The malfunctions of these systems in retail food stores happen unexpectedly and can lead to food spoilage, energy overconsumption, and loss of revenue. region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Exceptional customer experience.

Payment Services 246

Payment Services Checkout Inventory Management Customer Experience 246

Inside Retail

MARCH 17, 2022

Unified commerce is essentially the integration of all data-driven channels of retail – customer and product data from both in-store and online – on a consolidated platform. it operates in silos and unconnected platforms. But what does that mean in practice for customers? It changes the shopping experience for the better.

Checkout 246

Checkout Drop-Shipping Payment Services Inventory Management 246

365 Retail

JANUARY 29, 2025

Through Retail Media Strategies, retailers can display location-based and personalised purchase recommendations on digital signage, encouraging customers to engage with promoted products and generating additional revenue through supplier cashback schemes.

Payment Services 52

Payment Services Checkout Shopping Loss Prevention 52

Retail TouchPoints

JUNE 2, 2023

“They are at the cusp of all things digital, which drives us on everything, from payment options to search — and ultimately, from a merchandising platform standpoint. We also offer a dropship program, all driven through the platform. For our customers it’s all about breadth.” For our customers it’s all about breadth.”

Inventory Management 278

Inventory Management Management Fulfillment Supply Chain Management 278

Retail TouchPoints

DECEMBER 21, 2023

Unfortunately, like many seemingly good ideas, while this approach might drive a few more completed purchases, it fails at the bigger picture metrics that these retailers actually care about: revenue and profit. That’s because neither revenue nor profit is a function of conversion alone. And the gains are enormous.

Checkout 278

Checkout Payment Services Kiosk Shipping 278

Retail TouchPoints

JUNE 2, 2022

The Mashgin system, branded as “Smart Checkout,” relies on AI-powered technology that can improve customer checkout time up to 400%. Circle K intends to use the self-checkout technology to enhance the customer experience, shorten lines and allow associates to prioritize assisting customers.

Checkout 328

Checkout Payment Services Customer Experience Location 328

Retail TouchPoints

NOVEMBER 2, 2020

The university’s “Market Next” at Technology Bridge c-store was updated with an AI-powered platform from autonomous checkout startup Standard to create a touchless, cashierless experience that is open 24 hours a day.

Checkout 293

Checkout Payment Services ATS Location 293

Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”. Just to get a shot, you have to be in [all] those places.”.

Payment Services 278

Payment Services Customer Experience Fulfillment Point of Sale 278

A1 Retail

JUNE 23, 2021

The global payments platform will help the growing retailer to streamline payments across channels. Furniture brand Loaf, has selected Adyen (ADYEN:AMS), the payments platform, to help consolidate its payment services and deliver an improved customer experience.

Payment Services 71

Payment Services Customer Experience Point of Sale Management 71

Retail TouchPoints

JANUARY 11, 2021

While it’s hardly noteworthy that a retailer increased online sales during some of the worst months of COVID, M.Video-Eldorado Group , a 1,039-store electronics and appliance retailer serving more than 250 regions across Russia, did much more than simply funnel products through its suddenly active ecommerce channel.

Payment Services 301

Payment Services Location Fulfillment Customer Experience 301

Retail TouchPoints

OCTOBER 11, 2022

The store is quite busy, so you flag down a salesperson and they help you check out from a mobile point-of-sale (POS) system. The world of retail has changed drastically for shoppers, and mobile checkout devices have helped retailers big and small not only provide a better customer experience but also increase sales and revenue.

Payment Services 278

Payment Services Checkout Point of Sale Management 278

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. As a result, the physical store is evolving fast; consumers want more payment choices and no longer expect to stand in line to make their purchases.

Payment Services 200

Payment Services Fulfillment Location Consumer 200

Retail TouchPoints

AUGUST 15, 2023

increase in monthly revenue and 40 hours per week saved that had been spent fighting fraud; After the second year of using the Bolt solution, the retailer saw nearly 50% conversion growth compared to the pre-deployment baseline. We want to grow those channels for our merchants and create additional revenue streams.”

Checkout 237

Checkout Merchant Services Payment Services Customer Experience 237