Remove Customer Experience Remove Kiosk Remove Visual Merchandising
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The Signs of Bad Shopping Experiences and How to Mitigate Them Using Digital Surveys

Retail TouchPoints

Communication between your customers, employees and external stakeholders holds the power to unlock discrepancies between departments and show where your business model may have room for improvement to create a more seamless customer experience. How to Track a Customer’s Bad Shopping Experience.

Shopping 264
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Retail Design Takes Centre Stage: VM & Display Show 2025 Set to Ignite London This April

365 Retail

The Visual Merchandising and Display Show is the biggest event in the calendar for visual merchandising, retail design, and display. Attendees will have the opportunity to explore interactive exhibits, live demonstrations, and cutting-edge solutions, gaining insight into how brands are evolving their physical presence.

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Beyond Shopping: How Retailers can Turn Stores into Experiential Hubs

Retail TouchPoints

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

Shopping 312
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Redefining Retail: Embracing Alonement in Design to Enhance Individual Shopping Experiences

Retail TouchPoints

Engaging the Senses: A Journey Through Solitude Alternatively, the addition of soothing background music, pleasant scents and tactile materials creates a multi-sensory setting that grounds customers in the present moment, making their shopping experience more immersive.

Shopping 279
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Making Fulfillment a Revenue Driver: 6 Ways Design and Tech Can Collaborate

Retail TouchPoints

He believes the next big step is to rethink the current, very sterile pickup environment and find ways to make it immersive and engaging for consumers, and that this is where design and visual merchandising can play invaluable roles.

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How Retail Fixturing Can Turn the Average Shopping Trip Into an Experiential Event

Retail TouchPoints

We’ve decided to create a more compact fixture that takes up less space in stores, and marry it to an interactive kiosk. Customers can enter information about their habits and how they would use this kind of product to receive personalized recommendations from the brand.

Shopping 264
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What Does the Future Hold for Malls? Design Visionaries Share Their Predictions

Retail TouchPoints

Consumer trends are evolving so quickly, so more agility and modularity within the design itself will be big, based on what the tenancy looks like and what they want the kiosk and community-driven spaces to look like. Agility in design is another big trend. RTP: How has the role of malls within local communities changed?

Consumer 306