Customer Experience Kiosk Location Store Operations 
Retail TouchPoints
APRIL 18, 2024
Eyebuydirect has made its first foray into physical-world retailing with a 140-square-foot kiosk featuring a pared-down assortment of 400 pairs of glasses. The branded showcase, located at the Shops at Mission Viejo in Orange County, Calif., will have dedicated store associates on hand to provide customers with personalized assistance.
Retail TouchPoints
MARCH 1, 2023
Hibbett hopes that accepting returns from other retailers in its stores will increase foot traffic and help to introduce its brand to new customers, something that similar programs have done for other retailers. That partnership has since been expanded chainwide.
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Retail TouchPoints
MARCH 22, 2021
Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi. You should be capable of easily opening up autonomous shops, and it needs to be cost-effective.”.
Retail TouchPoints
JULY 16, 2020
The lockers can streamline BOPIS fulfillment with store process automation to deliver a more convenient customer experience. Employees can deposit a customer BOPIS order into the automated retail locker, at which point customers are immediately notified that their order is ready for pickup.
Retail TouchPoints
AUGUST 11, 2020
Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations. In the pilot store, shoppers can pay via a smartphone app for a completely touchless experience, or pay with cash or a card at a kiosk or traditional POS station.
Retail TouchPoints
SEPTEMBER 30, 2020
Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers. Select locations will also have Scan & Go to help customers manage their checkout directly.
Retail TouchPoints
DECEMBER 21, 2023
It’s why retailers have introduced personalized experiences everywhere else on their sites — except, for some reason, checkout. For example, marketing and advertising campaigns are tailored around a shopper’s age, gender, geographic location, shopping history and other demographics. In-store kiosk? Social media?
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