Customer Experience Home Furnishings Marketing Shipping 
Retail TouchPoints
MARCH 17, 2022
Gen X homeowners are also 21% more likely than the average consumer to receive marketing messages in the mail and 30% more likely to use coupons — so don’t abandon your direct mail flyers yet. This might come as a surprise: As a result of the pandemic, 19% of Boomers decreased their home improvement projects.
Inside Retail
MARCH 5, 2024
However, international shipping disruptions in the Red Sea and global conflict’s potential impact on oil prices will continue to put pressure on product availability and costs. We take the responsibility as a retailer to maintain our product offer through these times and not pass on these costs to our customers where possible.
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Retail TouchPoints
DECEMBER 31, 2021
“Tech training can create a more attractive job for some employees, because it’s a marketable skill,” said Kotlyar. Many of these changes are recent: “Ship-from-store wasn’t economically viable [as recently as] two years ago,” said Ritter.
Retail TouchPoints
DECEMBER 6, 2021
Additionally, the end result is a set of 2D imagery that can inspire — but that still doesn’t offer quite the same experience as seeing an actual piece on display in a showroom. The process also greatly reduced the necessary investment, reducing the cost of bringing the collection to market from tens of thousands to just thousands.
Retail TouchPoints
DECEMBER 9, 2020
Additionally, through the adoption of 3D printing technology using agricultural waste from corn husks, sugar cane and sugar beet as materials, the company minimizes carbon emissions and toxic byproducts while creating an upcycled collection of sustainable home furnishings. Additionally, Model No.
Wiser
SEPTEMBER 15, 2020
To help its customers better coordinate their homes’ color schemes, Pottery Barn and its sister brands partnered with Sherwin-Williams to create paint palettes that match the retailers’ home furnishings. Kohl’s would accept Amazon returns at its store, handling the packing, labeling, and shipping for the eCommerce giant.
Retail Next
APRIL 1, 2021
Customers (or should I say “shoppers”) don’t look at different channels. Half shipped, half in store? Ship to store? TECH CONNECTS: HELPING BRIDGE THE JOURNEY (five places that improve the end-to-end experience). Again, Nordstrom with their new Nordstrom Live virtual shopping experiences. They are in control.
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