Remove Customer Experience Remove Home Furnishings Remove Management Remove Payment Services
article thumbnail

Canadian Home Furnishings Retailer Bouclair Deploys New POS Solution

Retail TouchPoints

The PredictSpring solution includes both stationary and mobile POS applications along with clienteling, omnichannel commerce and inventory management capabilities.

article thumbnail

Guest Post: Understanding Digital Customer Experience in Retail Industry

Hyken

He has experience across the Contact Center spanning Hiring, Training, Quality, Workforce Management, and Performance Management. He shares how retailers can understand the digital customer experience in the retail world. Understanding the customer’s need . Product experience .

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

2024 Industry Trend Guide

Storis

So, buckle up, home furnishings retailers; we’re ready to accelerate. To accelerate, “the architectural makeup of retail systems must work in harmony across all platforms to accommodate customers. These frontrunners align with the need for compelling campaigns to entice customers.

article thumbnail

City Furniture Overhauls Ecommerce Approach to Create Highly Customized Shopper Journeys

Retail TouchPoints

The home furnishing and accent retailer, which operates 20 showrooms and 13 Ashley Home Store showroom licenses in Florida, partnered with cloud commerce provider Kibo , which offered a flexible ecommerce technology that would allow CITY Furniture to develop and support highly customized customer journeys and a fluid shopping-cart experience.

article thumbnail

City Furniture Overhauls Ecommerce Approach to Create Highly Customized Shopper Journeys

Retail TouchPoints

The home furnishing and accent retailer, which operates 20 showrooms and 13 Ashley Home Store showroom licenses in Florida, partnered with cloud commerce provider Kibo , which offered a flexible ecommerce technology that would allow CITY Furniture to develop and support highly customized customer journeys and a fluid shopping-cart experience.

article thumbnail

Digital Shopping Carts

Storis

It’s not a secret that the customer purchasing model is non-linear. Even if you are a home furnishings retailer that converts most of your revenue in your physical stores, your website plays a critical role in driving store traffic. For Prime users, it’s legitimately a one-click process. Powerful Conversion Tools.

article thumbnail

The Value of Repeat Customers

Storis

Here are 7 reasons to prioritize a customer retention strategy: Studies have shown that it costs nearly 7 times more to acquire a new customer than it does to keep an existing customer. It takes 12 positive customer experiences to make up for one negative experience. Utilize Feedback Surveys.