7 Stories that Shaped 2023 — and What They Foretell for 2024
Retail TouchPoints
DECEMBER 21, 2023
Some retailers, such as PUMA and 1-800-FLOWERS , have eagerly tested gen AI capabilities to create more personalized customer experiences at scale. However, that certainly will not stop retailers from testing generative AI to drive business productivity and revenue. Alicia Esposito 7. billion in retail shrink was due to ORC.
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