Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience.

Checkout 259

Checkout Customer Experience Merchandise Store Consumer 259

Retail TouchPoints

AUGUST 19, 2022

Faced with an endless number of brands, product options and channels to shop through, consumers are looking for the perfect combination of “value” and “values.” These digital experiences, however, don’t always look digital to the shopper, according to the report.

Consumer 269

Consumer Shipping Management Merchandise Store 269

Retail TouchPoints

OCTOBER 19, 2020

We’ve been steadily expanding our ecommerce options to ensure our customers can shop whenever, wherever and however it best fits their life,” said Lisa Harper, CEO of Belk in a statement. Adding a Same Day Delivery option is one of the ways we are adapting our 133-year-old company to meet the needs of our modern customers.”.

Department Stores 287

Department Stores Shopping Merchandise Store Store Operations 287

Retail TouchPoints

MARCH 11, 2024

Gen Z consumers are neither easy to define nor predictable in their shopping habits. It is assumed that they are more adept at using the technology in their hands and that this facility will inform their consuming behaviors, which McKinsey refers to as “seamless and intuitive adoption of online shopping and transactions.”

Consumer 262

Consumer Department Stores Merchandise Store Advertising 262

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. Returns Play a Key Role in Customer Attrition and Loyalty.

Returns 306

Returns Merchant Services Drop-Shipping Consumer 306