Inside Retail

JANUARY 24, 2023

They covered how brands can provide elevated and curated customer experiences and how clear differentiation, and even re-invention, can be critical to meeting consumer demand and providing a sustainable future for retailers. A fundamental rethink Fulfilment was challenging for many in 2022.

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Fulfillment Customer Experience Consumer Returns 130

Retail TouchPoints

NOVEMBER 10, 2020

Using a customer experience automation solution to collect and analyze customer data as a way to predict likely returns based on the order’s characteristics (multiple sizes of the same black dress, for example) can also help you to plan and predict return volume. Offer More Order Pickup Flexibility.

Shipping 285

Shipping Fulfillment Returns Sporting Goods 285

Inside Retail

SEPTEMBER 20, 2022

During the Covid-19 pandemic, grocers managed an unprecedented level of online orders for fulfilment via delivery and click-and-collect. The challenges during this time were related mostly to a lack of delivery slots and product and labour shortages, which impacted the ability to fulfil orders in a timely manner (or at all). .

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Grocer Fulfillment Promotions Returns 243

Retail TouchPoints

AUGUST 25, 2021

Brands also need to own this entire journey, otherwise they run the risk of losing control and any chance of retaining their customers along with it. If a customer experiences downtime on a website or an outdated mobile app with a broken UX, they’ll bounce to a competitor. That’s the value of cloud native.

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Payment Services Shipping Customer Experience Supermarket 255

Retail TouchPoints

FEBRUARY 28, 2022

Even the most commoditized of traditional shopping experiences — the supermarket — always has counters for specialty items where people can interact with staff to get exactly what they want. Brand managers can write a script, cast their agents and create a performance. Live agents also personalize without effort.

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Fulfillment Jewelry Advertising Department Stores 263

Retail TouchPoints

OCTOBER 26, 2023

Not only do alerts like these help recapture lost sales, but they also maximize associate productivity through effective task management. Improving Customer Satisfaction and Building Loyalty Customer satisfaction and product availability go hand in hand: customers are happy if stores have what they want, when they want.

Checkout 225

Checkout Supermarket Fulfillment Consumer 225

365 Retail

JULY 5, 2022

He previously spent three years as president and CEO of Walmart in Japan, where he led a 35,000-strong team at Seiyu, the Japanese supermarket business with a significant food and non-food presence. Lionel will join The Very Group from McKinsey & Company, where he is a senior advisor.

Payment Services 121

Payment Services Supermarket Finance Fulfillment 121

Retail TouchPoints

MAY 19, 2021

Alert Innovation will launch a training and career development organization focused on its Alphabot robotics solution, offering interactive programs covering topics including safety, basic operation, troubleshooting, preventive maintenance, overall system management and detailed servicing for experts.

Supermarket 149

Supermarket Management Consumer Store Operations 149

Retail Focus

MAY 24, 2021

A smooth, friction-free journey is standard; the slightest glitch may send customers into the arms of competitors in a hugely saturated market. Tech is the powerhouse behind this step-change, allowing new, cloud-enabled solutions and shared APIs that connect supermarkets and restaurants to delivery platforms. Embrace agile models.

Supermarket 162

Supermarket Planning Consumer Wholesale 162

Retail TouchPoints

MAY 5, 2021

Even pre-COVID, so much of the beginning, top-of-funnel car-buying exercises already happened online,” said Katie Currall, VP and Account Manager at Material in an interview with Retail TouchPoints. That means DRINKS customers like Thrive Market don’t have to have a winery license, but they can still sell wine across the country.

Returns 275

Returns Consumer Marketing Comparison Shopping 275

Retail TouchPoints

AUGUST 5, 2020

The T11 Supermarket in Beijing added staff for delivery and kept the shelves fully stocked. Chaoshifa , a state-run supermarket, taught its employees safety and empathy while dealing with shoppers under emotional stress. 4 Steps On The Success Road Map For Managing COVID-19.

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Supermarket Returns Shopping Department Stores 259

Rangeme

MAY 19, 2022

Now retailers are doubling down on AI for faster processes that make the customer experience more convenient. Walmart added AI to its fulfillment processes to fill online orders faster. Walmart to build local fulfillment centers at dozens of stores. Supermarket News. Supermarket News. Supermarket News.

Beauty and Health 52

Beauty and Health Grocer Supermarket Fulfillment 52

Retail TouchPoints

AUGUST 24, 2020

everyone saw its immediate impact on supermarket supply chains: shelves emptied by consumers frantically stockpiling toilet paper, cleaning products and shelf-stable staples like rice and canned beans. When the coronavirus pandemic first hit the U.S., RTP: What were some of the other challenges presented by COVID?

Supermarket 174

Supermarket Management Consumer Shopping 174

Retail Gazette

AUGUST 15, 2023

According to managing director of commercial Bridget Lea, the format welcomes in “a new EE” focusing on “fulfilling all our consumer tech needs”. Meanwhile, supermarkets including Tesco and Sainsbury’s have long had a stake in the market.

Shopping 98

Shopping Dead-Stock Department Stores Marketing 98

Retail TouchPoints

MARCH 18, 2021

What has emerged as a genuine concern, however, are the incontrovertible shortcomings in customer experience. Online grocery’s previously lethargic rate of adoption meant that grocers lagged other retail sectors in multichannel merchandising systems, customer data management and fulfillment technology.

Fulfillment 184

Fulfillment Grocer Inventory Management Customer Experience 184

Retail TouchPoints

AUGUST 27, 2020

Retailers that can articulate both the locally sourced product and the story to go with it will be able to provide this very strong consumer experience. RTP: If the ‘final frontier’ of online grocery shopping has been reached, what will be some likely impacts on supermarkets?

Consumer 228

Consumer Shopping Supermarket Apparel 228

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. with the help of Microsoft Dynamics 365 and Sunrise Technologies.

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Payment Services Merchant Services Consumer Customer Experience 210

Retail TouchPoints

APRIL 6, 2023

Retail is already seeing successful use cases: Albertsons recently rolled out a predictive ordering platform from Afresh Technologies designed for the rapidly changing nature of fresh products to more than 2,000 of its supermarkets, providing department managers with easy-to-use ordering tools leveraging real-time insights.

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Payment Services Supply Chain Management Supermarket Accounting 223

Inside Retail

MAY 23, 2021

While some retailers have struggled with the accelerated shift to e-commerce, we have seen on the flipside, other retailers embracing entirely new mediums and platforms like video-sharing apps to engage customers in the digital space and grow brand affinity. Concepts of loyalty and convenience have also been challenged like never before.

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Consumer Accounting Shopping Supermarket 246

Indigo 9 Digital

MARCH 30, 2022

New Retail is an initiative aimed at connecting online and offline retail and digitizing stores to provide a better customer experience. With the New Retail strategy in place Alibaba made a move into physical retail in 2016 by opening a chain of futuristic supermarkets called Hema or Freshippo in English.

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Payment Services Fulfillment Department Stores Supermarket 52