Remove Customer Experience Remove Customer Retention Remove Planning Remove Specialty Retailers
article thumbnail

12 Critical Retail Industry Performance Metrics (2020)

Retalon

Stock-outs result in lost sales and degrade the customer experience. In particular, effective promotion planning depends on having accurate measurements of In-Stock Percentages. With the dynamic nature of retail and supply chains, North America’s top retailers aim to have 98.5% loses the retailer money.