Customer Experience Customer Retention Drop-Shipping Management 
Retail TouchPoints
JANUARY 3, 2024
Then there’s the hassle of printing a return label, carefully repackaging the dress and taking time out of her busy day to drop it off at a shipping location. So why do customers delay returns? First, she has to figure out the return policy, which can be buried in fine print.
Retail TouchPoints
SEPTEMBER 21, 2021
Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays. Building Loyalty with Connected Consumer Experiences. But that 20% is not static.
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Rain Pros
AUGUST 18, 2023
It offers unparalleled convenience and customer happiness and fosters a sense of trust and reliability that keeps customers coming back for more, which is essential for business longevity through customer retention. You must select a platform that suits your business needs and is reliable and scalable.
Rain Pros
AUGUST 18, 2023
It offers unparalleled convenience and customer happiness and fosters a sense of trust and reliability that keeps customers coming back for more, which is essential for business longevity through customer retention. You must select a platform that suits your business needs and is reliable and scalable.
Retail Minded
MARCH 31, 2021
If you’re running out of stock or shipping to the wrong addresses on a regular basis, these mishaps are often down to ineffective workflows or human error. . For online brands, these delivery mistakes will not win you any favor with customers – it will quickly erode their trust in your brand and you can count out any repeat business.
Retail TouchPoints
JULY 26, 2023
Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. From order placement to shipping notifications, consumers demand regular updates about their orders or returns.
Wiser
MARCH 16, 2021
What can be done to optimize your eCommerce shopper journey to increase sales and capture more happy customers? We have answers in this webinar, held on March 12, 2021, and hosted by the Category Management Association. Customer Funnel. Mert: Okay, so let’s talk about the customer funnel. Next slide, please.
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