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The Importance of Omnichannel Customer Service in Modern Retail

Retail Focus

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an omnichannel strategyone that unifies every customer touchpoint into a cohesive, frictionless journey. Consistency in Branding and Messaging Omnichannel service extends beyond technology.

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Retailers can Capitalize on Growing Market by Addressing Smart Home Consumer Priorities and Concerns

Retail TouchPoints

These devices, like smart doorbells, thermostats, lighting and more, present an exciting opportunity for retailers, but understanding consumers motivations and proactively addressing potential concerns will be vital to make the most of this dynamic market. Craig Thole is SVP of Emerging Solutions, Global Connected Living, at Assurant, Inc.

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Avoiding Bad Decisions & Choosing the Right Payment Provider

365 Retail

Ahead of showcasing the company’s allin-one payment solution at this year’s Retail Technology Show, Payment Expert Madara Antanavia from Exactly.com explains how e-commerce businesses can improve conversions and reduce acquisition costs while scaling in the UK and beyond.

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In the News: Apply by June 30 for a Chance at a $25,000 Business Grant

Small Biz Trends

A range of grants are offering assistance from operational needs, rent, economic and employee losses, to technical support in cities and states around the country. A recent study of consumers confirmed that adverts do influence their buying decisions, though not all advert types are successful. Image: Depositphotos.

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Intuit Discontinuing QuickBooks Desktop and Point of Sale

Rain Pros

And on October 4, 2023 QuickBooks Point of Sale will end operations. From time-to-time organizations will decide it is no longer commercially viable to continue developing and supporting some portion of their software, especially if it is a small portion of their overall business. Intuit has decided to discontinue QuickBooks Desktop.

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The Cost of Long Queues: 3 Reasons to Use a Queue Management Solution for Brick & Mortars

V Count

According to a study by EPSON, 56% of consumers say that fast payment and short queues are critical to “positively influencing their perception of a retail brand.”. What puts businesses ahead of their competitors is gaining and maintaining consumer loyalty and effectively meeting customers’ expectations. visitor analytics.