Consumer Management Technical Support 
Retail TouchPoints
MARCH 18, 2025
These devices, like smart doorbells, thermostats, lighting and more, present an exciting opportunity for retailers, but understanding consumers motivations and proactively addressing potential concerns will be vital to make the most of this dynamic market.
Retail TouchPoints
MAY 12, 2022
Sensormatic Solutions now has six services in its suite of offerings: Professional consulting: Provides technology strategy, assessments and business roadmaps with technology recommendations based on analysis of the client’s data, industry insights and Sensormatic Solutions experience; Design, deployment and integration: Encompasses solution (..)
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Retail Focus
FEBRUARY 6, 2025
As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an omnichannel strategyone that unifies every customer touchpoint into a cohesive, frictionless journey. By fostering agility and an openness to experimentation, brands can stay one step ahead of consumer expectations.
Hyken
AUGUST 13, 2021
Social media has forced the hand of businesses to operate transparently and communicate openly with consumers, in addition to investors. We run through how global brands have used social media to deliver outstanding customer service experiences, grow their consumer base, retain clients, and protect their brand reputation. .
Retail TouchPoints
SEPTEMBER 15, 2020
COVID-19 has massively influenced consumer behavior, and the economic fallout has had a huge impact on the role of price perception. As a result, consumer behavior has become harder to predict across multiple locations, which makes zone pricing a must for retailers. Within the U.S.,
Retail TouchPoints
JULY 30, 2024
Despite this commonality, many ecommerce sites are not designed to meet the unique needs and requirements of these consumers. However, accessibility can unlock significant short-term and long-term value for your business, including improved CX for all consumers, increased sales and improved brand reputation and loyalty.
Retail TouchPoints
OCTOBER 17, 2023
Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. In North America, the average cost per call is approximately $10, but it can get higher than $25 per call in industries that require more technical support. No one wants to take notes.
Expert insights. Personalized for you.
147 
Let's personalize your content