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Returns Fraud: Identifying and Addressing a Growing Threat

Retail TouchPoints

With the holiday season out of the way, next to come is a wave of returns that will stretch into the new year. The value of merchandise being fraudulently returned to retailers hit an all-time-high in 2024 at over $100 billion , up four-fold compared to just four years ago, according to industry sources.

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The Secret to Solving Retail’s $743 Billion Returns Problem: Intelligent Customer Support

Retail TouchPoints

With returns siphoning off a staggering $743 billion from retailers bottom lines in 2023, its clear that the industrys approach needs an overhaul. But instead of leaning on rigid policies that risk driving customers away, retailers can use this as an opportunity to rethink returns.

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3 Hidden Traps for Retailers this Holiday Season

Retail TouchPoints

However, what retailers must do now is respond as quickly as possible to shifts in consumer and competitor behavior. More importantly, retailers need to bring their finance teams in early to keep updating the numbers and reworking them throughout the season as needed. And don’t forget: after the holidays comes the deluge of returns.

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Retail’s IPO recalibration: From scaling fast to chasing sustainable growth

Inside Retail

The recent decision by direct-to-consumer furniture darling, Koala , to pause its $100 million IPO is emblematic of a broader recalibration taking place across the sector. “Koala is on its way to becoming an iconic Aussie consumer brand. The positive news is that IPOs are happening in Australia.

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Some relief at last: Interest rate trim welcomed by retailers

Inside Retail

Simon Baptist, principal economist for Visa Asia Pacific, said that “consumer sentiment remains fragile with a lot of people saying their financial situation is worse compared to last year” Baptist added: “Aussie households will welcome this rate cut as it will help return their finances to a sustainable trajectory.”

ATS
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Green Wheels: Exploring Car Finance Options for Electric and Hybrid Vehicles

365 Retail

Exploring Modern Financial Solutions When consumers are considering buying a sustainable vehicle, they weigh the budget against long term savings. With car finance options at carmoney.co.uk , prospective buyers can discover tailored plans designed for eco-friendly automobiles.

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Inflation knocks consumer confidence in July as UK economy shrinks

Retail Gazette

Inflation shook consumer confidence over July as the UK economy shrunk for the second consecutive month, according to the British Retail Consortium (BRC). Consumer expectations of the state of the economy over the next three months worsened to -33 in July, compared to -28 in June, the BRC-Opinium data revealed.