Retail TouchPoints

APRIL 3, 2024

Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. consumers wouldn’t repurchase from a brand after a poor returns experience. consumers and retain repeat customers. consumers coming back for more.

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Returns Drop-Shipping Shipping Consumer 185

Retail TouchPoints

AUGUST 24, 2023

The deal coincides with the wide launch of CommentSold’s drop shipping capabilities, creating an end-to-end platform for direct-to-consumer (DTC) sales. “I These sites will automatically feature seller-curated drop ship items as ecommerce listings. Financial details of the acquisition were not available.

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Drop-Shipping Shipping Fulfillment Management 208

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. For example, most consumers today are concerned about carbon emissions, climate change and sustainability.

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Drop-Shipping Returns Shipping Consumer 260

Retail TouchPoints

JANUARY 3, 2024

Sticking with this outdated approach can lead to higher environmental impacts, unnecessary financial losses and dwindling customer trust. It might involve a time-consuming trip across town, navigating traffic and juggling work or family schedules. At the heart of this strategy is the analysis of customer return patterns.

Returns 260

Returns Drop-Shipping Customer Experience Customer Retention 260

Inside Retail

FEBRUARY 8, 2024

Usually – and especially for consumers shopping online – the first physical impression someone has of your brand is when they see it in its packaging. “So So it’s vital to make that experience count,” explains Alexandria Jurcic, national marketing manager, at Australian corrugated cardboard and packaging specialist Abbe. “It

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Drop-Shipping Shipping Marketing Consumer 279

Wiser

OCTOBER 11, 2023

B2C (Business-to-Consumer): This is the most common model where businesses sell products or services directly to consumers. Key Features: Personalized marketing, direct interaction with customers, diverse product offerings. Pros : Stable profits due to long-term contracts, higher average order values, repeated business.

Payment Services 148

Payment Services Drop-Shipping Shipping Target Market 148

Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems. Retail is already changing.

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Drop-Shipping Shipping Accounting Management 211

Retail Focus

JUNE 9, 2023

Modern shopping is a blend of digital and in-person experiences – from online stores and social media to in-person events and bricks-and-mortar high streets. In fact, not only could combining in-person and digital spaces impact the retail industry, but it could be revolutionary across the board.

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Drop-Shipping Customer Experience Apparel Shipping 130

Retail TouchPoints

APRIL 26, 2022

In particular, how does dropping the delivery window from hours to minutes help meet the modern customer’s needs? Michael LaVitola: Customers are increasingly more convenience-driven, so being able to deliver quickly is important and has become an expectation among consumers.

Payment Services 250

Payment Services Drop-Shipping Shipping Inventory Management 250

Hyken

JUNE 17, 2022

This week we feature an article by Devin Pickell, Growth Marketing Manager at Privy. He shares the five consumer trends organizations can use in their next campaigns and strategy. So getting a competitive edge on what your consumers prefer can be extremely beneficial for your business. . Consumers want easy access to support.

Consumer 56

Consumer Drop-Shipping Shipping Merchant Services 56

Retail TouchPoints

MARCH 2, 2022

Level 1 — 1st Party Ecommerce: At this level, the site operator sources products, negotiates purchase contracts, merchandises, carries the inventory (physically and financially), determines pricing, ships products and handles the logistics and returns on its own. VTEX, Spryker and Ultra Commerce are examples of full stack vendors.

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Drop-Shipping Shipping Specialty Retailers Management 212

Retail TouchPoints

AUGUST 16, 2021

After all, consumers need to be able to bring back certain items. Consumers, for example, have started to adopt the ‘bracketing’ strategy. This was rendered possible as retailers and brands offered low-cost shipping, unlimited holding periods and easy returns. But the drivers behind returns have evolved. But don’t stop there.

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Returns Drop-Shipping Consumer Apparel 336

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. The program also supports degrees in business, technology, supply chain management and other fields. The retailer reported 5.6%

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Fulfillment Drop-Shipping Supply Chain Management Grocer 268

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payment Services 217

Payment Services Customer Experience Consumer Advertising 217

Retail TouchPoints

DECEMBER 6, 2021

Home furnishing brand Cloth & Company is working with 3D asset creation and management provider All3D to help even small retailers and designers overcome this challenge through the creation of virtual showrooms using 3D rendering software. Creating the virtual showrooms was a fairly intuitive process.

Drop-Shipping 233

Drop-Shipping Home Furnishings Shipping Management 233

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. In the midst of the global COVID-19 pandemic, retailers are creating more flexible policies to accommodate current conditions, including extending the time consumers have to return products.

Returns 150

Returns Merchant Services Drop-Shipping Accessories 150

Retail TouchPoints

AUGUST 2, 2023

Focusing on the Fundamentals With the splashy, often short-sighted, tactics that used to work no longer bringing in results, DTC brands are being forced to go back to retail fundamentals — good products and a good customer experience. “ What that does is it allows you to put that money back into marketing and grow the business.”

Wholesale 228

Wholesale Drop-Shipping Marketing Accounting 228

Retail TouchPoints

SEPTEMBER 9, 2020

Consumers stuck at home have had the time to thin out their wardrobes and make room in the garage — along with strong financial incentives to turn their possessions into cash. With consumers seeking bargains from home, online secondhand is set to grow 69% between 2019 and 2021, while the broader retail sector is projected to shrink 15%.”.

Jewelry 193

Jewelry Drop-Shipping Consumer Accounting 193

Retail TouchPoints

JULY 21, 2022

In today’s Now Economy , customers are gravitating increasingly toward the “I see it, I want it, I’ve got it” retail model — while at the same time they’re more intent than ever on making purchases that support their personal values. Retailers are scrambling to adapt to this exponentially expanded consumer dial tone.

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Drop-Shipping Shipping Marketing Customer Experience 245

Rain Pros

AUGUST 18, 2023

The accessibility and convenience offered by online shopping platforms have led to significant shifts in consumer behavior, and traditional retailers must adapt to ensure they remain competitive and meet evolving customer expectations. eCommerce has dramatically disrupted the retail sector in recent decades by changing how people shop.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

The accessibility and convenience offered by online shopping platforms have led to significant shifts in consumer behavior, and traditional retailers must adapt to ensure they remain competitive and meet evolving customer expectations. eCommerce has dramatically disrupted the retail sector in recent decades by changing how people shop.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Independent Retailer

AUGUST 9, 2022

With an iPad, they can be outside and walking around, engaging with customers. You can use LTE connectivity and be free to show products, wherever the consumer is.”. You have to be creative with your technology, and drop shipping is a game changer — it is a must-have to create good customer experiences.” .

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Drop-Shipping Payment Services Kiosk Shipping 53

Retail TouchPoints

NOVEMBER 30, 2020

“It took us about three weeks from concept to finalizing the apartments, including designing the textiles, rendering the fabric to frame on the furniture, and then using the 3D tech to drop it all in,” said Meganne Wecker, President and Chief Creative Officer at Skyline Furniture in an interview with Retail TouchPoints.

Marketing 181

Marketing Drop-Shipping Shipping Apparel 181

Inside Retail

JANUARY 12, 2022

Foot traffic is down in CBDs and shopping centres as consumers return to working from home. Managing staff in isolation means a drop in sales as well, given 20 per cent more people are locked in the house undergoing isolation. Others we have diverted into different roles, such as customer service, working from home.

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Dead-Stock Drop-Shipping Outdoor Returns 264

Independent Retailer

AUGUST 5, 2022

Low-code platforms can be used to develop applications that improve customer service by empowering staff to address issues and reduce support calls. These applications can create apps that connect customers and data with multiple consumer touchpoints and systems. Provide a Seamless Customer Experience .

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Drop-Shipping Fulfillment Shipping Management 77

Hyken

NOVEMBER 11, 2022

This week, we feature an article by Claron Kinny, SEO Outreach Specialist at Beaconstac , a company that creates and manages QR codes for brands for an immersive offline and online CX. He shares how companies can use QR codes to improve customer service and experience. Continue reading to learn more. .

Payment Services 54

Payment Services Drop-Shipping Customer Experience Returns 54

Retail Minded

MARCH 31, 2021

In our research , we found that 65% of consumers will be buying online more frequently over the next 12 months, with 20% telling us they’re expected to only buy online within 5 years. Delivery reliability has created a crisis of confidence amongst some consumers. Ecommerce today is booming, catapulting online stores to new heights.

Merchant Services 92

Merchant Services Drop-Shipping Fulfillment Shipping 92

Retail TouchPoints

AUGUST 24, 2020

One of the more jaw-dropping retail statistics of the past few months is the more than 400% increase in Walmart shopping app downloads. They have plenty of room to offer great discounts, and will be more confident about their shipping guarantees as well. Target and other big box stores experienced triple-digit jumps as well. .

Comparison Shopping 210

Comparison Shopping Drop-Shipping Fulfillment Planning 210

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Consumer expectations have evolved in the digital age, and retailers are now offering a multitude of flexible order delivery methods such as “Buy online, pick up in-store”, “curbside pickup”, “order in store, deliver home” and more.

Fulfillment 41

Fulfillment Drop-Shipping Shipping Returns 41

Retalon

DECEMBER 8, 2021

Some factors affecting this decision include the proximity of the storage location to the customer, inventory availability, and the labour involved. Methods are established to transfer inventory from storage to customer. Customer preference (fulfillment). This includes everything from purchasing inventory to returns management.

Merchant Services 41

Merchant Services Fulfillment Drop-Shipping Shipping 41

365 Retail

NOVEMBER 13, 2023

Yet potentially it can be a very rewarding period for sales if forecast and managed correctly. Seasonal demand is the changes in consumer appetite that naturally occur at different times of the year, such as around Christmas or Black Friday. Black Friday and Cyber Monday also lead to spikes in sales for discount-hungry consumers.

Inventory Management 52

Inventory Management Management Planning Drop-Shipping 52

Retail TouchPoints

FEBRUARY 5, 2024

And yet that’s exactly what Amazon is doing with its Ships in Product Packaging (SIPP) program, which, as the name suggests, allows products to ship in their original box or bag without any added Amazon packaging. As a result, in 2022, 11% of packages globally were shipped without Amazon packaging , amounting to millions of deliveries.

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Fulfillment Drop-Shipping Shipping Customer Experience 268

Retail TouchPoints

OCTOBER 3, 2023

It was no longer enough to route orders to a handful of DCs and drop ship vendors. The digital channel typically had one or more dedicated facilities, which ironically were often planned and managed like an individual additional brick-and-mortar location. Checking inventory in a local store but not placing an order?

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Fulfillment Drop-Shipping Markdowns Shipping 238

365 Retail

OCTOBER 18, 2022

The report, commissioned by Penn Elcom, a globally recognised British steel manufacturer and producer of the Penn Parcel Box, and sponsored exclusively by Scurri, the leading delivery management platform for eCommerce retailers, was produced by international research group YouGov. Global parcel loss and theft. Real-time data is critical.

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Drop-Shipping Shipping Shopping Customer Experience 58

Indigo 9 Digital

SEPTEMBER 1, 2022

Marks & Spencer has said it started out with third party brands flowing through its distribution network but it is planning to give sellers the flexibility to use a drop ship model where the brand holds onto its inventory and fulfills the order itself. “M&S’s This is especially the case with Jaeger,” said an industry veteran.

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Drop-Shipping Markdowns Planning Grocer 95

Retail TouchPoints

APRIL 16, 2024

Walmart Canada , in partnership with TerraCycle , will mark Earth Day on April 22 with a “Fresh Start” Day of Action, encouraging consumers to recycle their used blue Walmart shopping bags as part of a free national recycling pilot program.

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Drop-Shipping Shipping Outdoor Consumer 130

Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. Today’s fast-paced world leaves consumers strapped for cash and time.

Fulfillment 185

Fulfillment Drop-Shipping Shipping Customer Retention 185