Retail Focus

FEBRUARY 26, 2025

Research from inclusive payments platform, Ecommpay, has found that merchants place more value on the practical elements of a payment provision than on a personal recommendation or even cost. Over half (57%) of merchant respondents selected functionality as one of their top three criteria when choosing a payment provider.

Merchant Services

Inside Retail

JULY 24, 2025

According to recent reports, OpenAI is developing a payment and checkout feature inside ChatGPT. Brands fulfilling those orders would pay a commission to OpenAI, which marks a new monetisation lever for the company as it accelerates past a $10 billion revenue run rate. The implications are tangible.

Checkout

Retail TouchPoints

DECEMBER 18, 2024

Clarks decided to use the opportunity to shift to a MACH (microservices, API-first, cloud-native and headless) platform. You can’t have an ecommerce platform without the order management side, so all of that came into my space, said Neighbour. Tackle checkout first.

Payment Services

Retail Focus

JULY 17, 2025

The temperatures might be hotting up, but the majority of e-commerce businesses will now be planning for the winter months, with Black Friday always a key revenue driver. Bounce rates rose last year, basket abandonment improved slightly, and checkout abandonment stayed almost the same. Key findings: Black Friday 2024 saw a 3.1%

Merchant Services

Retail TouchPoints

NOVEMBER 5, 2024

If your customers have to deal with an annoying login process at the end of their shopping journey, they’ll just abandon their cart. This explains why guest checkout is so critical for retailers these days. Rishi Bhargava is Co-founder at Descope , a developer-first authentication and user management platform.

Payment Services

Retail TouchPoints

DECEMBER 23, 2024

And while there are many gaming platforms that allow users to tailor their virtual identities, Roblox has become a major sandbox for brands across categories to test digital goods, creating major opportunities for them to drive brand immersion, loyalty and real-life conversions. Beauty Photo credit: E.l.f. Beauty E.l.f.

Payment Services

Retail Focus

JULY 17, 2025

This shift is driving traditional retailers to rethink every touchpoint, from entry to checkout, with a focus on instant gratification and streamlined technology. From online banking apps to e-commerce and even entertainment platforms like casinos not on GamStop , these platforms succeed by removing barriers between intent and action.

Payment Services

Retail TouchPoints

DECEMBER 11, 2024

The streamlined, end-to-end online experience includes vehicle search, trade-in valuation, transparent haggle-free pricing, financing options and online checkout. The platform includes features that will feel familiar to Amazon regulars, including customer reviews , seller (dealership) reviews and the standard Amazon checkout experience.

Payment Services

Inside Retail

JUNE 25, 2025

The act, which has not yet been passed by the US House of Representatives, would create a pathway for banks, fintech firms and big-box retailers, such as Amazon, to issue their own stablecoins or weave them into their current payment platforms. What are stablecoins? Will stablecoins be a firm reality for retailers?

Merchant Services

Inside Retail

APRIL 9, 2025

The Flooid platform enables retailers to deliver seamless, consistent experiences across all channels whether online, in-store, or at the pump. Designed for flexibility, its technology can scale to meet the needs of growing businesses while integrating seamlessly with existing systems.

Checkout

Retail TouchPoints

MARCH 7, 2025

Even as a discount helps a business move product, its also cutting into sales revenue and margins. They can often be difficult to implement, especially for businesses with recurring monthly payments. For companies looking to protect this metric, a digital incentive can appeal to customers without the same revenue hit.

Payment Services

Retail Focus

MARCH 20, 2025

Over the past decade, the payments environment has experienced significant upheaval, driven by swift technical improvements. Innovations such as contactless cards, mobile wallets, blockchain, and real-time payments are transforming transaction methods for consumers and companies.

Payment Services

Retail TouchPoints

JULY 15, 2025

Shopify has added new rules to the millions of merchant websites it powers, requiring that purchases made by agentic AI platforms aren’t completed without a “final human review.” New rules in the platform’s Robot & Agent Policy now clearly specify that “checkouts are for humans. Nearly 75% of Shopify’s $8.9

Merchant Services

Retail TouchPoints

MAY 21, 2025

Shopping is one of the primary tasks for which people use Google ; in fact, people shop across Google properties 1 billion times every day, so its not surprising that, as AI capabilities rapidly advance, Google is bringing more and more of that functionality to the forefront in order to enhance the shopping experience on its platforms.

Checkout

Retail TouchPoints

FEBRUARY 20, 2025

Introduced in April 2022 , Buy with Prime allows brands to offer the benefits of Prime membership including fast free delivery, easy returns and 24/7 customer support to customers on their own DTC platforms. During checkout, shoppers will see an option to log in to their Amazon account and verify their Prime membership.

Checkout

Retail TouchPoints

APRIL 25, 2025

Retail businesses are no longer self-enclosed entities where everything revolves around a checkout and some inventory management software. A strong network infrastructure supports everything from payment processing and inventory management to customer engagement and security, ensuring business continuity and long-term growth.

Payment Services

Retail TouchPoints

JULY 9, 2025

The premise is simple: instead of directing shoppers to external websites, retailers can now bring the entire buying journey to the platforms and apps people use daily to engage with content. Off-Platform Payment Links: Payment links are URLs that can be added to direct messages, stories or posts.

Merchant Services

Retail TouchPoints

MAY 2, 2025

Payment providers are banking on the fact that millions of people will soo n rely on AI to find the perfect sweater, research a new vacation spot or handle their weekly grocery shopping and they want in on the action. These agents will need to be trusted with payments, not only by users, but by banks and sellers as well.

Merchant Services

Retail TouchPoints

OCTOBER 24, 2024

The pandemic really accelerated all of these numerous platforms where people can create and share content, [so that now] a consumer can come in at any point in time and easily buy in that second,” said Kaisy O’Reilly, Chief Marketing Officer at Stuart Weitzman during the IAB Connected Commerce Summit.

Merchant Services

Retail TouchPoints

JANUARY 2, 2025

Walmart, Capital One End Contentious Credit Card Partnership (May 28, 2024) Retailers sought to take more control over their payment processes while expanding checkout options such as buy now, pay later (BNPL) , while Ebay debuted a Business Cash Advance offering that gives its sellers quick access to revenue-based loans.

Payment Services

Retail Focus

MARCH 13, 2025

With advancements like AI-driven personalization and checkout-free shopping, the future of in-store technology is poised to completely revolutionize the way we shop. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers.

Payment Services

Inside Retail

FEBRUARY 27, 2025

Digital shopping habits are now firmly embedded, and this means that brands that fail to adapt risk being left behind. The brands that can recognise, engage, and retain their own customers rather than relying on third-party platforms will build stronger, more profitable relationships.

Consumer

Inside Retail

FEBRUARY 16, 2025

Supre, YD, and Midas exhibited the most distinct Overall Online Store Experience for customers among all retailers ranked by the Online CX Index, Australias first and only online retailer performance platform powered by real data. YDs one-page checkout also streamlines the process, removing the hassle for customers to place an order.

Payment Services

Retail TouchPoints

JUNE 18, 2025

Earlier this month , David’s Bridal partnered with MyRegistry.com to create a universal gifting registry platform. Retail media became an important part of the David’s Bridal business with the December 2024 launch of Pearl Media.

Payment Services

Retail TouchPoints

JULY 11, 2025

They must guide users effortlessly from discovery to checkout, while fostering trust, loyalty and long-term engagement along the way. AI tools also allow customers to ask questions and get business-specific answers instantly. Success lies in designing digital journeys that do more than look good.

Merchant Services

Retail TouchPoints

APRIL 7, 2025

3D Secure (3DS) is an additional layer of cardholder security and authentication for online card transactions, and more and more large retailers are wanting to add it into their payments process. However, 3DS places more risk on and less revenue for card issuers, driving their hesitation in wanting to use it in the U.S.

Payment Services

Inside Retail

FEBRUARY 2, 2025

A survey by software broker Capterra showed 78 per cent research products on platforms like TikTok before purchasing and 54 per cent have shopped directly through social media apps; however, the Love Song survey by Live Nation found that 83 per cent prioritise real-world experiences over digital ones.

Social Commerce

Retail TouchPoints

OCTOBER 23, 2024

Technologies such as frictionless checkout systems or ‘Just Walk Out technology’ take a different approach. This method allows for the automatic billing of items taken off shelves without a traditional checkout process.

Consumer

Retail TouchPoints

FEBRUARY 25, 2025

Shipping errors are reduced and checkout is easier, protecting the customers overall experience with your brand. When integrated with platforms like CRM, ERP and supply chain management systems, clean address data flows smoothly through all operations from payment processing to warehouse management and inventory tracking.

Merchant Services

Small Biz Trends

JULY 23, 2025

In an era where small businesses must navigate a complex economic landscape, PayPal’s newly launched commerce platform, PayPal Open, arrives as a potential game-changer. Financial Tools and Lending Access : The platform provides flexible funding options and a suite of financial tools aimed at supporting long-term growth.

Payment Services

Inside Retail

JUNE 17, 2025

Tech company Rokid has launched augmented-reality glasses that allow users to make in-store digital payments without using their hands. The AR-enabled Rokid Glasses are integrated with Alipay’s voice-verification system, allowing users to complete payments simply by speaking a command.

Merchant Services

Inside Retail

FEBRUARY 16, 2025

Supre, YD, and Mecca exhibited the most distinct Overall Online Store Experience for customers among all retailers ranked by the Online CX Index, Australias first and only online retailer performance platform powered by real data. YDs one-page checkout also streamlines the process, removing the hassle for customers to place an order.

Payment Services

Retail TouchPoints

NOVEMBER 19, 2024

The platform has kicked off the service in the alcohol category and will expand it to categories including beauty, electronics and more in the coming months. Now, shoppers can add items from multiple nearby stores prior to checkout, bundling them into a single order.

Merchant Services

Retail TouchPoints

JULY 30, 2025

Secure Purchase manages the payment, financing, registration, ownership transfer and transport involved in vehicle transactions, all through one simplified experience. Here’s how it works: At checkout, both the buyer and seller verify their identity and provide basic information about the vehicle being purchased.

Payment Services

RETAIL MANAGEMENT SOFTWARE

JULY 22, 2025

For retail, e-tail, and wholesale brands—especially in verticals like apparel, footwear, jewelry, sporting goods, and home goods—every abandoned cart represents lost revenue and missed customer engagement. According to the National Retail Federation (NRF), over 70% of online shopping carts are abandoned before the checkout process.

Drop-Shipping

Small Biz Trends

JULY 26, 2025

Exploring effective strategies can greatly impact your business’s success and customer retention. Key Takeaways POS experience refers to the customer interaction during the checkout process, impacting satisfaction and overall shopping experience. What strategies can you implement to improve this experience?

Payment Services

Small Biz Trends

JULY 13, 2025

Optimized User Experience: A user-friendly website with seamless navigation, mobile compatibility, and efficient checkout processes directly influences sales and customer satisfaction. Optimizing your platform for mobile users captures a larger audience. Use platforms where your target audience spends time.

Payment Services