Remove Checkout Remove Customer Experience Remove Kiosk Remove Promotions
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Opinion: An Unvarnished Review of the Smart Cart Shopping Experience

Retail TouchPoints

This month Retail TouchPoints has been exploring the state of autonomous checkout experiences in our series From Self-Checkout to Just Walk Out. But there is a more middle-of-the-road area of self-checkout that is currently growing by leaps and bounds — smart carts. No thanks, they’re going right back on the shelf.

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Beyond Shopping: How Retailers can Turn Stores into Experiential Hubs

Retail TouchPoints

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

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Can Self-Service Kiosks Offer Support In Today’s Retail Conditions?

Frank Mayer

While more shoppers return to stores, retail self-service kiosks offer the safe contactless experience and endless aisle options they now seek. Before we dive into how self-service kiosks can assist retail, though, it’s important to address the more pressing concern about the industry first. The Retail Elephant in the Room.

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Smart shopping carts, low-code and robots: Welcome to retail tech in 2023

Inside Retail

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. Meanwhile, other companies are using AI to provide a more personalised shopping experience for customers by analysing their browsing and checkout history.

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From Shelf to Screen: Retail’s Digital Revolution

365 Retail

Many are integrating technology to enhance the customer experience. For example, interactive kiosks allow customers to check product availability or locate items within the store. Thanks to the insights gained from data analytics, recommendations, targeted promotions, and personalized discounts are becoming commonplace.

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How the POS Can Help Retailers Prepare for the Holidays

Star Miconics

This is typically the final stop on the customer’s journey before leaving. The POS is where the payment process begins and ends, and the entire customer experience there must be seamless. Otherwise, retailers risk never seeing that customer again. Self-Service Kiosks. Online Ordering.

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Attracting, winning, and retaining a new breed of value-driven consumer

Inside Retail

Looking closer at consumer behaviours confirms a broad shift in shopping choices and heightened customer experience expectations. That’s followed by friendly and informed staff and a positive in-store experience. However, spending alone is only part of the picture.

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