article thumbnail

How to inject comedy into the customer experience

Inside Retail

This fear of getting it wrong – or worse, being cancelled – is what’s holding back 95 per cent of brand managers and marketers. The king of brand comedy – in my opinion – is Aldi. Find ways that are most meaningful and relevant to your brand. But what about when things go as planned?

article thumbnail

Time to De-Uberize: the Hidden Power of Live Commerce

Retail TouchPoints

Even the most commoditized of traditional shopping experiences — the supermarket — always has counters for specialty items where people can interact with staff to get exactly what they want. Brand managers can write a script, cast their agents and create a performance. Dragorad Knezi is CEO of eyezon.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

To Thrive in the New Global Ecommerce Marketplace, Toys ‘R’ Us may Need to Think Small

Retail TouchPoints

But it turned out that the emporium of toys, games and fun could not in the end withstand the relentless competition and margin hits from the internet and supermarket retailers. brand management company WHP Global has bought a controlling interest in Tru Kids, which owns the Toys ‘R’ Us brand. and abroad.

article thumbnail

Category Managers. The kind of people the world needs more of.

Shopper Intelligence

Category Managers. The supermarket shelf. Sometimes being in Category Management might feel like being a United Nations peacekeeper, a global summit negotiator, or like you dropped into an episode of Game of Thrones. (We We have a whole booklet of cartoons about life as a Category Manager! (It The Category Manager.