Inside Retail

MARCH 6, 2023

Here, we speak with the brand’s general manager, Van Mulryan, about the new Tag Heuer boutique in Adelaide, the increased demand for luxury items and how her upbringing has shaped her career. Van Mulryan: It’s our seventh boutique in Australia, in Adelaide,’s Rundle Mall. In terms of the look and feel, the boutique is 64sqm, it has 3.9-metre

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Retail TouchPoints

AUGUST 18, 2022

Once reserved for an ultra-affluent clientele with disposable income to spend on shopping trips in the world’s most fashionable cities, the luxury category is undergoing a significant transformation. Within this role, Livi serves as a spokesperson for the brand, especially when promoting its technology interests and advancements.

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Retail TouchPoints

JULY 9, 2020

Brands such as Gucci and The RealReal have successfully digitized their high-touch clienteling experiences to nurture their customer relationships. The RealReal also had to pivot to a digital clienteling model when its brick-and-mortar locations across the U.S. Trend 4: Reimagining The Boutique Experience. Source: Gucci).

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Inside Retail

SEPTEMBER 26, 2022

“Our strong ‘premium to luxe’ positioning also sets us apart, allowing us to retain, acquire and grow our clientele base, especially ultra-luxe shoppers,” she added. During the pandemic, we were focused on growing and cultivating our local clientele base. Holding on to customers. Deepening loyalty from tenants.

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