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Top 5 Customer Service & CX Articles for the Week of September 4, 2023

Hyken

Each week, I read many customer service and customer experience articles from various resources. Elevating Customer Experience: Embracing Hospitality as the Foundation by Charles Ryan Minton (Newsweek) When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business.

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Navigating the Trends and Challenges of Customer Loyalty Programs in Retail

RETAIL MANAGEMENT SOFTWARE

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

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The Total Economic Impact of Cisco Lifecycle Advantage

Cisco Retail

Technology has long made an impact on the world we live in. Smartphones give us access to information almost immediately; social networking makes it easy for us to stay connected with family and friends and work remotely; and, as I mentioned in my last blog , electric cars make it way more fun to get around.

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Navigating 6 Key Business Trends Impacting POS VARs

Star Miconics

In today’s rapidly evolving digital landscape, businesses face significant changes in customer buying habits and expectations. This blog explores six major business trends impacting POS VARs and provides insights on navigating and leveraging these trends.

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The Power of Net Terms: How to Fuel Expansion for Growing Wholesale Retailers

Retail Bound

For wholesale retailers, offering net terms involves extending credit to customers, allowing them to pay for purchases within a specified period, typically 30, 60, or 90 days after receiving the goods. This competitive advantage can lead to increased market share and revenue growth.

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Better together: Why partnerships are the future for retail in Southeast Asia

Inside Retail

Retailers now have to find a way to tap into the digital zeitgeist with cost-effective ways of acquiring new customers. This was already problematic for retailers forced behind walled gardens to reach consumers, with customer acquisition costs continuing to rise to the extent that costs are outpacing consumer lifetime value (LTV).

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Retail Consumer Behavior Patterns and Shifting Dynamics: The Future of Retail & Retail Trends

RETAIL MANAGEMENT SOFTWARE

Shoppers have readily adjusted to the “new normal,” whether it’s a higher reliance on e-commerce, a surge in-home delivery, rapid adoption of curbside pickup, an increase in contactless payment, or other modifications in their behavior. Here Are The Ten Emerging Retail Trends We Predict For 2022. New Look Stores.