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How beauty brand Glossier went from social media darling to social outcast

Inside Retail

Beauty’s first unicorn, a digital pioneer, the first Millennial-focused brand…five years ago, these were all buzzwords associated with the beauty lifestyle brand Glossier. The brand began as a spinoff from founder Emily Weiss’s notable beauty blog ‘Into The Gloss’.

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How a Popular Beauty Blog Turned into Glossier

Indigo 9 Digital

By Tricia McKinnon Glossier emerged out of the popular blog Into the Gloss which Emily Weiss launched in 2010. Prior to starting her blog Emily Weiss worked at Vogue, Teen Vogue and W magazine. Over time Weiss became known as a beauty expert who had tested and reviewed hundreds of beauty products.

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Fenty Beauty’s Growth Strategy: What You Need to Know

Indigo 9 Digital

Fenty Beauty made the case for inclusivity and won. While it would be easy to attribute the success of Fenty Beauty just to Rihanna’s star power or her focus on inclusivity, there are other parts of Fenty Beauty’s strategy that contributed to the brand’s disruption of the competitive beauty industry. Just ask Rihanna.

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The Google Ads Strategy of Glossier (Case study)

Store Growers

Glossier is one of the direct to consumer beauty brands that are challenging the established beauty conglomerates. The Glossier Origin Story. Glossier originated a lifestyle and beauty blog that founder Emily Weiss started in 2010 while she was working at Vogue. The Business of Glossier.

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10 Ways to Improve the Customer Experience in Retail

Indigo 9 Digital

If you are looking for ideas to boost the customer experience in your business then consider these 10 tried and true examples of how great brands give customers experiences to remember. Instead why not offer a class where you teach your customers how to use a product you would like them to buy. Sephora does an excellent job of this.

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Top 5 Customer Service & CX Articles for the Week of April 3, 2023

Hyken

How AI is Changing the Jobs of Call Centre Workers by Vanmala Subramaniam (The Globe and Mail) Starting this summer, travellers impacted by unexpected flight delays or cancellations will no longer need to have phone conversations with human call-centre agents. My Comment: AI is changing the way companies manage customer support.

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5 of the Best Ways DTC Brands Get New Customers

Indigo 9 Digital

Zak Normandin, CEO of direct to consumer brand Iris Nova, (parent company of Dirty Lemon beverages) said cost per action on Facebook increased by a factor of three between 2017 and 2018. The company used to incur between $20,000 and $30,000 per day on advertising for Dirty Lemon on Facebook and Instagram. Still not convinced?