Retail TouchPoints

SEPTEMBER 1, 2023

There’s a scene I particularly like where Winger, a harried mother of two, is in the checkout line at the supermarket and finds she doesn’t have enough money to pay for all her groceries, and it’s a perfect example of how not to provide good customer service.

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Retail Gazette

AUGUST 13, 2024

The retailer hopes this will be met through natural attrition and a voluntary redundancy process. To facilitate the changes John Lewis will invest £5m into new digital headsets to help cut wait times and remove the need for staff to have to track each other down in the branch.

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Retail Gazette

SEPTEMBER 12, 2024

The chain’s value offer and rapidly expanding store network in recent years saw it overtake Morrisons to become the UK’s fourth largest supermarket in 2022. The discounter attributed its steep growth to its 16% surge in sales to £17.9bn and improved efficiencies across its stores and central operations. year on year.

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Inside Retail

JANUARY 24, 2022

Who could forget the long queues outside of Kmart at midnight on the eve of restrictions lifting last year?” observes Teaj Sian, Managing Director at Glory Global Solutions (Australia). Of course, physical retail has had to undergo a few changes since the first wave of Covid, particularly at entry, payment and checkout.

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Inside Retail

APRIL 29, 2023

The acceptance of cash has started to trend upwards again, but payment technology is helping businesses to deliver consistently better experiences, so what does the future hold? And how can businesses be ready for evolving payment technologies? Consumers, too, preferred to use contactless payments or to shop online.

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Retail TouchPoints

JULY 15, 2024

Asian-American supermarket chain H Mart has migrated from a legacy commerce platform to VTEX , an upgrade that allows the retailer to leverage store inventory to provide online shoppers with real-time product availability. Additionally, H Mart customers can now order both shelf-stable and fresh products in the same cart.

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Payment Services Supermarket Accounting Location 273

Inside Retail

JULY 30, 2024

The system automatically adds up the items, processes payment, and sends the receipt to the customer. 7-Eleven Pay & Go tech speeds up payment processes Stephen Eyears, 7-Eleven Australia’s general manager-technology and strategy, said speedier shopping is the goal.

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Retail TouchPoints

JUNE 29, 2020

Seafood City Supermarket , which sells Filipino specialties and general grocery items in 32 stores in the U.S. Local Express is instrumental in not only creating the best face of Seafood City online, but also optimizing the back-end e-Commerce operations and synchronizing with our POS and other systems,” said Jonas C.

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Supermarket Payment Services Grocer Location 158

Retail TouchPoints

MARCH 20, 2024

The Save Mart Companies , a 194 -store supermarket chain operating in California and western Nevada, has partnered with Flashfood to offer high-quality groceries at up to 50% off and, not incidentally, divert food waste from landfills. SNAP EBT payment capabilities are built in to the Flashfood platform, benefiting the 4.6

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Payment Services Supermarket Fulfillment Location 260

Inside Retail

JUNE 26, 2024

In the cities, 7-Eleven is a retailer that just keeps evolving and adapting to stay up with consumer lifestyle changes: it has become retail’s pocket battleship that challenges convenience store competition and supermarkets alike. The stores are split roughly half and half between company-operated and franchised.

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A1 Retail

MAY 14, 2024

Portuguese company Sensei, a provider of autonomous store technology, is strengthening its presence and positioning in the Italian market with the opening of the country’s second autonomous supermarket. The post Sensei expands in Italy with the opening of its second autonomous supermarket appeared first on A1 Retail Magazine.

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Supermarket Payment Services Checkout Shopping 59

Retail TouchPoints

JULY 25, 2024

Additionally, Save a Lot now has 400 of its supermarkets live on the DoorDash Marketplace, offering deliveries in under one hour, on average. The retailer plans to support SNAP/EBT payment capabilities on DoorDash later this year for on-demand delivery of SNAP-eligible groceries.

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Payment Services Supermarket Planning Marketing 256

I Vend

AUGUST 10, 2021

The COVID surge for supermarkets The pandemic hit many retailers hard, with stores shut and high streets deserted. According to industry experts The Grocer magazine, UK supermarkets continue to see high levels of growth. iVend Supermarket iVend helps supermarkets offer uninterrupted service to their customers.

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Inside Retail

MAY 29, 2024

Mal Chia, managing director at Ecom Nation, told Inside Retail, “The latest wave of online scams often involves highly sophisticated methods that blur the lines between genuine and fraudulent activities.” “A Sometimes you will receive the item you paid for but it will be fake, other times you will receive nothing at all.”

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Retail Gazette

JULY 9, 2024

Lidl is to become the first UK supermarket to integrate electric vehicle (EV) charging payments within its rewards app. The supermarket said the transition from current provider Pod Point will start this summer and is due to be completed across more 370 charge points nationwide by the end of the year.

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Retail Gazette

JUNE 19, 2024

The changes come as the company’s global head of grocery and retail Susan Anderson insists grocery shopping trends have “fundamentally changed,” with consumers carrying out fewer big shops at the supermarket and leaning more on the convenience of apps.

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Payment Services Merchant Services Supermarket Grocer 112

Retail Gazette

SEPTEMBER 8, 2024

Asda has introduced one of the nation’s biggest workplace savings initiatives, aimed at benefiting its 150,000 employees. In collaboration with financial services provider Wagestream, the UK’s third-largest supermarket is offering staff a savings account with a 4.7% and losing 1.3 This underperformance followed a 5.3%

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Retail Gazette

MARCH 21, 2024

Shoppers at the bakery chain found some shops shut or unable to take card payments at cities including London, Cardiff, Manchester and Glasgow – although it remains unclear how many stores were affected. Click here to sign up to Retail Gazette‘s free daily email newsletter

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Payment Services Supermarket Shopping ATS 52

Mass Relators

OCTOBER 26, 2023

announced it has expanded shopping access for participants of SNAP, the Supplement Nutrition Assistance Program, who now can make electronic EBT payments when ordering for curbside pickup or home delivery. The company also participated in a USDA pilot testing EBT payment acceptance during the pandemic. CINCINNATI — The Kroger Co.

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Retail TouchPoints

DECEMBER 20, 2023

Manhattan’s Fairway Market grocery chain has partnered with Instacart to develop a new convenience-focused service called Fairway Now that will offer delivery of last-minute grocery items and household essentials in as fast as 30 minutes. Fairway Market is a trademark of the retailer-owned supermarket cooperative Wakefern Food Corp.

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Retail TouchPoints

FEBRUARY 8, 2024

The partnerships among retailers, media owners, brands and data providers that lie at the heart of retail media networks could surely also enable other data-driven collaborations. Even with linear TV, the potential for product placement within popular shows that broadcast at a fixed time and have a dedicated audience is clear.

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Payment Services Advertising Customer Experience Consumer 306

365 Retail

SEPTEMBER 21, 2021

Aldi is trialling its first checkout-free store to allow customers to shop at the supermarket and exit without the need to pay at a till. The discount supermarket chain said the store is in London but declined to give further details of the location of the trial site.

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Supermarket Checkout Payment Services Shopping 85

Retail TouchPoints

APRIL 16, 2024

supermarket with cashier-free checkout technology powered by computer vision. ALDIgo, using technology from Grabango , tracks which items shoppers put in their carts; customers can then pay with a credit or debit card or the Grabango app at cashierless pay stations or they can use traditional manned lanes.

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Retail TouchPoints

AUGUST 6, 2024

Sainsbury’s will upgrade 22,500 checkouts across its supermarkets, convenience stores and fuel stations with cloud-based POS and analytics solutions from NCR Voyix. NCR Voyix has grown alongside Sainsbury’s for two decades, unlocking new capabilities and optimizing product management, sales forecasting and store efficiencies.”

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I Vend

JULY 16, 2024

Also known as ‘phygital’ – this blended approach to digital and physical enables a far broader range of customer interactions and gives retailers the opportunity to streamline operations for maximum retail operational efficiency. So just how is connected retail enhancing retail efficiency?

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Inside Retail

JUNE 17, 2021

The Fair Work Ombudsman today announced it has commenced legal action against supermarket giant Woolworths in regards to “ major underpayments ” of a number of its salaries managers. million between March 2018 and 2019, and that it has failed to repay the total sum despite having made back-payments.

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Payment Services Supermarket Accounting Management 246

Retail Gazette

AUGUST 21, 2024

In stark contrast to the majority of its rivals, Aldi scrapped the last of its online operations as it folded its click-and-collect service last weekend. However, the move came after CEO Giles Hurley hinted it had “big plans” to extend its existing click-and-collect offer at the end of 2022. Aldi is not alone.

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Retail Gazette

MAY 20, 2024

Morrisons has kicked off the process to reduce its debt load, following the £2.5bn sale of its petrol forecourts to Motor Fuel Group (MFG) last month. The deal gave the supermarket chain a 20% minority stake in MFG and established commercial and supply agreements with the fuel group.

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Inside Retail

JUNE 20, 2024

When rolling out facial recognition payment systems in its stores in Guangdong, southern China, 7-Eleven discovered a problem: if someone completing a transaction bent over to get something out of their carry bag, the customer standing behind could end up paying the bill. We’re going through a big journey at 7-Eleven,” she explained. “We

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Retail TouchPoints

MARCH 21, 2023

7-Eleven has launched 7Charge , a proprietary EV (electric vehicle) charging network and app, at select U.S. A companion 7Charge app will help drivers locate charging locations and enable seamless payments. 7-Eleven had announced plans in June 2021 to install 500 EV ports at 250 stores in the U.S.

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Payment Services Supermarket Location Planning 277

Retail Gazette

MARCH 26, 2024

Ocado Retail CEO Hannah Gibson has insisted that Ocado Group and M&S are “absolutely aligned,” despite the wrangling over the latter’s withheld final payment for the joint venture. payment by August, dependent on the venture’s performance against an undisclosed target in the year to November 2023.

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Retail TouchPoints

JUNE 8, 2021

is planning a nationwide hybrid hiring event, both virtually and at its stores, on June 10. Kroger has positions available across retail, ecommerce, pharmacy, manufacturing and logistics operations. Despite ongoing unemployment, many companies find themselves competing to hire workers.

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A1 Retail

OCTOBER 11, 2021

Customers can sell old tech at Spring’s kiosk-style ‘pods’ to help tackle the UK’s 1.6 Co-op has partnered with new tech-recirculation service, Spring, to enable consumers to get their unused electronic devices back into circulation and tackle the issue of e-waste. An account can be set up quickly and easily at Spring.co.uk.

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Inside Retail

MARCH 20, 2024

In many ways, when you look around, we appear to have normalised or, at the very least, become accustomed to mediocre service interactions. Multiple interactions as a customer, and all of them below average and predictably underwhelming: At the medical appointment: We arrive for a scheduled check-up. There is no more service.

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Retail Gazette

DECEMBER 17, 2023

Morrisons boss Rami Baitiéh has warned his workers that the supermarket requires an urgent overhaul to survive. The comments were made during early briefings to workers at the company’s head office. The deal has left the supermarket owing £400m of annual interest payments on £6.6bn of debt.

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Retail Focus

APRIL 3, 2023

Not only were dial-up connections painfully slow , but there was no secure way to make payments. At the time, cash was still king, and people were reluctant to trust any online transaction. The company went from a peer-to-peer banking disruptor to THE trusted name in online payments. By 2022 revenues were up to $27.5

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Inside Retail

NOVEMBER 20, 2022

Essentially, shoppers could walk in, scan a QR code from their Amazon mobile app at a turnstile, add their items to their baskets within the store, and just walk out when they were finished. All the payments would be done automatically. Data security and privacy are a central aspect in the development and operation of the system.

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