ATS Customer Experience Home Furnishings Planning 
Retail TouchPoints
OCTOBER 27, 2021
IKEA will expand options for urban customers on the West Coast with two planning studios in the Los Angeles area set to open in spring 2022: one in Long Beach and a second in a yet-to-be-determined location. Shoppers will be able to book appointments with design specialists to help with both planning and ordering home furnishings.
Inside Retail
MARCH 5, 2024
We responded by ensuring affordability was at the forefront for the customer. While the cost of goods increased in the past year, where possible, we did not pass these costs on to customers. Housing affordability is at its lowest in decades and will continue to make the wallets of Australians thinner.
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Retail TouchPoints
APRIL 11, 2023
In true Ikea form, the service is priced affordably, starting at $99 for consumers and $299 for businesses. Source: Ikea) The design process starts with a questionnaire: customers describe their wish list and dream space and are then paired with a designer based on region.
Retail TouchPoints
DECEMBER 16, 2022
decline, furniture and home furnishings stores reported a 2.6% The National Retail Federation (NRF) and Appriss Retail projected that the 2022 returns rate will remain at 16.5%, nearly even with the 16.6% NRF expects a small bump in returns at the end of the year with 17.9% Certain areas were hit harder than others.
Retail TouchPoints
SEPTEMBER 16, 2022
These benefits are being offered on top of existing rewards such as special product offers, exclusive access to events and workshops, and a complimentary coffee or tea at the IKEA restaurant. In May 2022, IKEA franchisor Ingka Group revealed its plan to invest more than €3 billion ( $3.16 This latest push by IKEA U.S.
Retail TouchPoints
MARCH 17, 2022
During the pandemic, the relationship between homeowners and their homes fundamentally changed, as lockdowns, social distancing guidance and quarantine protocols left many consumers with an abundance of time to stare at their own four walls. 283% more likely to say a home improvement purchase is in their near future.
Storis
JANUARY 22, 2024
So, buckle up, home furnishings retailers; we’re ready to accelerate. To accelerate, “the architectural makeup of retail systems must work in harmony across all platforms to accommodate customers. More than 50% of those surveyed plan or use Generative AI for designing digital ads, writing content, and personalizing marketing.
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