Retail TouchPoints

SEPTEMBER 25, 2023

Retail TouchPoints (RTP): How are the increasing demands for fast fulfillment affecting supply chains? in-stock commitment would take 6X as much inventory as the original 80% calculation — and it’s still not at 100% ! What you offer [in terms of fast fulfillment], and to whom, is very important. To provide a 99.5%

Returns 305

Returns Supply Chain Management Fulfillment Customer Experience 305

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. As for concertgoers at these same venues, over half of U.S. And it’s not just helping consumers.

Checkout 259

Checkout Customer Experience Merchandise Store Consumer 259

Retail TouchPoints

JANUARY 20, 2021

As you walk through the mattress store, all you see is what seems like miles of white bedding and seemingly identical products. You feel your head begin to pound as you try to assimilate the barrage of messaging throughout the store. Unfortunately, similar customer experiences are everywhere.

Customer Experience 286

Customer Experience Fulfillment Consumer Marketing 286

Retail TouchPoints

AUGUST 19, 2022

Is it at the price point I’m willing to pay? But has it changed their priorities at all? Bringing digital and mobility inside the store creates a better overall experience at work. Is it safe to say data is the foundation of these experiences? Can I relate to this company?

Consumer 269

Consumer Shipping Management Merchandise Store 269

Retail TouchPoints

OCTOBER 19, 2020

Belk had launched a free contactless curbside pickup service earlier in 2020 that allows shoppers to place their order on Belk.com or the retailer’s mobile app and then pick it up at a store the same day. These customers receive an additional 10% off their order totals.

Department Stores 287

Department Stores Shopping Merchandise Store Store Operations 287

Retail TouchPoints

MARCH 11, 2024

It is assumed that they are more adept at using the technology in their hands and that this facility will inform their consuming behaviors, which McKinsey refers to as “seamless and intuitive adoption of online shopping and transactions.” Many still live at home, unable to afford to buy property, so are dependent on the bank of Mom and Pop.

Consumer 262

Consumer Department Stores Merchandise Store Advertising 262

Inside Retail

NOVEMBER 28, 2021

It gives small and medium businesses easy access to an all-in-one e-commerce platform that seamlessly connects their business with shoppers, providing an enjoyable customer experience that keeps them coming back. It wasn’t overly complicated at all, and even adding the customisations in Salesforce was easy.

Merchandise Store 264

Merchandise Store Customer Experience Fulfillment Management 264