Indigo 9 Digital

MAY 2, 2022

By Tricia McKinnon and Ben Rudolph When speaking about when Apple first launched the Apple store Ron Johnson, Apple’s former SVP of retail said : “when we launched retail [at Apple], I got this group together, people from a variety of walks of life.” “As But of course: the concierge desk at a hotel isn’t selling anything; it’s there to help.”

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52

Inside Retail

FEBRUARY 9, 2022

A retail business is far more than a store front, a website, and a social media post or marketing email – although often these elements are all the end customer perceives. Offering an exceptional customer experience is non-negotiable, but it starts with an exceptional employee experience.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Retail TouchPoints

MARCH 11, 2022

In fact, over the last 18 months, retailers have experienced a 17-point decline in customer satisfaction (CSAT) related to product availability and a 14-point drop in CSAT related to employee assistance, according to a Medallia Insights study of more than 85 global retailers.

Customer Experience 285

Customer Experience Employee Engagement Promotions Outdoor 285

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. We have better visibility of what’s going on at the point of sale, and communication is much more fluid.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Retail TouchPoints

NOVEMBER 16, 2023

However, there are other, more impactful steps brands can take to grow their market share across the healthy eating and wellness sector. The Opportunity for Healthy Private-Label Ranges While we have seen the offerings of private-label brands evolve, most need to catch up from a branding and marketing perspective.

Employee Engagement 260

Employee Engagement Consumer Marketing ATS 260

Small Biz Trends

JULY 9, 2022

Boost Employee Engagement. Your employees are likely the ones who interact directly with customers most often. So if they’re engaged at work, your customers will be more likely to have a positive experience. Increase Worker Buy-in and Customer Service.

Employee Engagement 140

Employee Engagement Marketing Customer Experience Location 140

Wiser

JULY 11, 2022

This can be done in many ways, including both paid and organically generated marketing advertisements. Tools like promotions, deals, and sales are a good way to keep shoppers coming back to your business, but losing customers is just as easy. Employee Turnover. 1: Identify Your Target Market. Finding the Right Software.

Employee Engagement 146

Employee Engagement Advertising Promotions Marketing 146

Hyken

AUGUST 18, 2023

This week, we feature an article by Koichumanov Erkinbek, Product Marketing Manager at Intelogos , an employee well-being and AI performance management platform. He writes about how AI technologies support customer satisfaction and employee well-being.

Employee Engagement 52

Employee Engagement Customer Experience Management Marketing 52

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. Many would rather not be at work regardless of their paycheck. .

Employee Engagement 150

Employee Engagement Customer Experience Returns ATS 150

Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. They also know how to effectively serve shoppers because they understand the unique wants and needs of the market.

Employee Engagement 276

Employee Engagement Store Operations Consumer Management 276

Retail TouchPoints

APRIL 28, 2023

Digitization has overhauled much of the business world, and in departments like finance or marketing you’d find most employees are hooked on apps that serve up-to-date information on the status of their programs and connect them with others on their team for real-time collaboration.

Finance 262

Finance Employee Engagement Supermarket Management 262

Retail TouchPoints

MAY 27, 2022

Consumers visiting brick-and-mortar stores, particularly those in the market for big-ticket items, want store associates both to help them understand exactly what they’re paying for and connect them with the model that fits their needs and budget. for associates at several large consumer electronics retailers.

Employee Engagement 279

Employee Engagement Point of Sale Consumer Management 279

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Collect and Leverage First-Party Data .

Drop-Shipping 221

Drop-Shipping Shipping Outdoor Customer Retention 221

Retail Focus

JANUARY 10, 2022

This includes anything from at-a-glance top-line trends to drilling down into significant growth metrics. Rather than isolating data teams from the people who rely on their insights, a well-executed analytics platform uses design that puts people first to keep everyone updated at the same time. And finally – new income streams.

Employee Engagement 244

Employee Engagement Supermarket Location Management 244

365 Retail

SEPTEMBER 17, 2023

Embrace Digital Transformation Retail managers are finding that digitalisation offers a range of benefits that streamline operations and enhance customer experience. Moreover, leveraging analytics can offer deep insights into customer behaviour and preferences, allowing you to tailor your strategies more effectively.

Management 52

Management Inventory Management Store Layout Employee Engagement 52

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. The first was increased labor productivity.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Wiser

SEPTEMBER 27, 2023

Customer satisfaction surveys are an invaluable tool for businesses seeking to improve their performance and stay ahead of the curve in an increasingly competitive market landscape. These surveys provide direct insights from the very people who matter most—customers. “How satisfied are you with the after-sales service?”

Customer Retention 146

Customer Retention Employee Engagement Customer Experience Promotions 146

Indigo 9 Digital

MARCH 17, 2022

By Tricia McKinnon Customers love Trader Joe’s friendly and helpful staff. Jon Basalone, President of Stores at Trader Joe’s in 2019 said : “ we’ve been around for over 50 years, and we’ve never had layoffs. Trader Joe’s pays its employees well. This variety keeps employees engaged and helps to prevent boredom.

Employee Engagement 105

Employee Engagement Promotions Wholesale Supermarket 105

Cisco Retail

MARCH 8, 2022

These developments have also created pressure on employees to work in conditions that put their physical and emotional health at risk. The tightening labor market has become more favorable for employees, allowing them to be more discriminating in which jobs they take and giving them leverage in salary and benefits negotiation.

Employee Engagement 93

Employee Engagement Management Location Customer Experience 93

I Vend

DECEMBER 13, 2022

Promotions are an essential part of any retailer’s marketing toolkit, and never more so than during the holiday season. They increase sales, build loyalty, and delight customers. This gives retailers the opportunity to win new customers over the gift-giving season and then convert them to becoming repeat shoppers.

Promotions 95

Promotions Employee Engagement Checkout Returns 95

Cisco Retail

JULY 27, 2021

This post was authored by Ines Mateus a Customer Experience Intern from Portugal. . Suddenly, I stumbled across a 12-month Program Marketing Internship in the Cisco Customer Experience Center in Lisbon, Portugal. For those who might want to pursue an internship at Cisco, I’ll leave you with some advice: 1.

Employee Engagement 105

Employee Engagement Customer Experience Marketing ATS 105

Inside Retail

JULY 12, 2022

At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences. Build a sense of community with employees. The pandemic has clearly exacerbated the need for employee engagement and a sense of community.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Cisco Retail

JUNE 21, 2021

There’s no going to back to “the way things were”, but at the same time it’s encouraging and even exciting the road we are paving for the future ahead. By modernizing employee engagement they’ve built a culture of inclusivity, increased operational efficiencies, and improved employee retention.

Employee Engagement 98

Employee Engagement Loss Prevention Returns Fulfillment 98

Wiser

SEPTEMBER 20, 2022

According to a study done by Salesforce , 84 percent of consumers say that customer experience is just as important as a company’s products and services. In fact, customer experience is one of the biggest factors that retailers have to consider. How can retailers make sure they are meeting these customer needs?

Customer Experience 148

Customer Experience Customer Retention Employee Engagement Consumer 148

Hyken

MARCH 1, 2022

The Gap Between Your Marketing Message and Frontline Teams. Shep Hyken interviews Chris Wallace, Co-Founder and President of InnerView , a marketing consulting firm that helps companies align their brand and product stories with their customer-facing teams. They get feedback from customers.

Customer Experience 54

Customer Experience Marketing Employee Engagement ATS 54

Hyken

APRIL 25, 2023

One of my favorite concepts to cover in my customer service keynote speeches is to act like an owner. I originally wrote about this in 2011 and shared the story of an 18-year-old server at a pizza restaurant who took so much pride in his work that the guests thought he owned the restaurant. You’re coming with us.”

Customer Experience 85

Customer Experience Employee Engagement Marketing ATS 85

Mass Relators

JUNE 20, 2022

Hawthorne will be responsible for developing strong talent and building teams, fostering the company’s purpose-driven culture and leading customers’ experiences. Hickman’s role will be to develop and grow the perishable category at Dollar General through product assortment planning and strategic sourcing.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Mass Relators

MAY 31, 2022

In her new role, Hawthorne will be responsible for developing strong talent and building teams, fostering the company’s purpose-driven culture and leading customers’ experiences. Hickman’s role will be to develop and grow the perishable category at Dollar General through product assortment planning and strategic sourcing.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Inside Retail

MAY 3, 2024

We’ve had a look at the opportunities within the market globally. The other opportunity is taking SkinKandy’s team of experiential piercers with safety, compliance and technical expertise to a mass-market retail environment. “I The company is going through what CEO Dain Friis describes as a “v ery rapid expansion ”. “We’ve

Apparel 278

Apparel Employee Engagement Fashion Accessories 278

Hyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. He shares how rewarding your customer experience team is critical to building an inspired, high-performing team. Also, research says that brands with a great customer experience get them 5.7

Customer Experience 62

Customer Experience Employee Engagement Returns Planning 62

Cisco Retail

MAY 25, 2021

Chris Bottger, Cisco Americas Workplace Experience Strategist indicates Employee Engagement continues to be a challenge as FinServ employers assess a Safe Return to Office strategy. Cisco smart collaboration systems help solve these issues as part of a workplace strategy.

Payment Services 59

Payment Services Returns Employee Engagement Consumer 59

Retail TouchPoints

MAY 28, 2020

While specific priorities and action items vary based on industry, target customer and business model, some underlying leadership qualities are proving highly valuable. In terms of quickly innovating to the current circumstances, Sam’s Club was quick to offer special shopping hours and concierge service for seniors and those at risk.

Planning 150

Planning Employee Engagement Consumer Customer Experience 150

Storis

MARCH 19, 2024

Your STORIS Project Manager brings a wealth of experience in the home furnishings industry, ensuring every interaction during your software implementation is grounded in deep market knowledge. A tried-and-true project plan is at the center of every successful ERP implementation.

Home Furnishings 52

Home Furnishings Management Planning Accounting 52

Hyken

MARCH 27, 2023

Each week, I read many customer service and customer experience articles from various resources. 3 Digital Marketing Strategies That Can Improve Customer Retention by John Hall (Forbes) What happens if you gain 10 new customers but lose 20 from your existing client base? Read the article and find out.

Customer Retention 18

Customer Retention Customer Experience Consumer Marketing 18

Hyken

OCTOBER 1, 2022

He shares how to get your customer service, sales, and marketing teams in sync. One of the most overlooked struggles for any business’s customer experience is getting every team on the same page. . I saw this at my startup JustReachOut. Teams struggled to share information, which damaged how customers saw us.

Marketing 56

Marketing Customer Experience Employee Engagement Planning 56

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. And workforce engagement has become paramount to retaining frontline associates in a tight labor market.

Management 76

Management Payment Services Employee Engagement Store Operations 76