365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. We have better visibility of what’s going on at the point of sale, and communication is much more fluid.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Theatro

APRIL 25, 2022

Because satisfying “fast food” is no longer limited to the traditional drive-thru these days, many C-Stores brands are evolving to offer better and fresher food choices to consumers. The associates at a leading C-Store were completely disconnected from each other and the enterprise. Send targeted communications.

Employee Engagement 98

Employee Engagement Fulfillment Customer Experience Management 98

Retail TouchPoints

DECEMBER 20, 2023

With every conversation, my goal is simple: to have candid and at times challenging conversations around some of the industry’s hottest topics and trends. The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels.

Advertising 219

Advertising Store Operations Merchant Services Wholesale 219

Retail TouchPoints

MARCH 11, 2022

In fact, over the last 18 months, retailers have experienced a 17-point decline in customer satisfaction (CSAT) related to product availability and a 14-point drop in CSAT related to employee assistance, according to a Medallia Insights study of more than 85 global retailers. Final Thoughts.

Customer Experience 259

Customer Experience Employee Engagement Promotions Outdoor 259

Retail TouchPoints

NOVEMBER 16, 2023

A particular area of focus is within the health and wellness sector, with around 50% of consumers now saying that wellness is a top priority in their lives. And what a success it has been, going from an online D2C brand to being carried at over 6,000 stores. food retailers are beginning to make progress within this area.

Employee Engagement 224

Employee Engagement Consumer Marketing ATS 224

Wiser

JULY 11, 2022

Constantly Changing Customer Expectations. Customer preferences rarely stay static for long and ensuring that you are up-to-date with trends and consumer demand can be essential to success. On top of this, a lot of time and effort goes into replacing employees. 3: Personalize Consumer Shopping Experiences.

Employee Engagement 146

Employee Engagement Advertising Promotions Marketing 146

Retail TouchPoints

MAY 27, 2022

As consumer appliances grow ever more sophisticated, it can be a challenge for retail salespeople to stay up to speed on every high-tech element blinking, beeping and buzzing in the latest washing machine or dryer — but it’s essential. for associates at several large consumer electronics retailers.

Employee Engagement 246

Employee Engagement Point of Sale Consumer Management 246

Hyken

AUGUST 18, 2023

This week, we feature an article by Koichumanov Erkinbek, Product Marketing Manager at Intelogos , an employee well-being and AI performance management platform. He writes about how AI technologies support customer satisfaction and employee well-being.

Employee Engagement 52

Employee Engagement Customer Experience Management Marketing 52

Retail TouchPoints

APRIL 28, 2023

But in many places across the retail ecosystem, an employee’s day to day can still feel very manual and their connection back to others in the business is irregular at best. The findings show those who don’t work at desks are more likely to lack the tech and data they need to contribute to their organization.

Finance 227

Finance Employee Engagement Supermarket Management 227

Hyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. She writes about how companies can adopt a remote workforce and enhance customer service delivery.

Employee Engagement 98

Employee Engagement Customer Experience Management Location 98

Hyken

APRIL 11, 2022

Each week I read many customer service and customer experience articles from various resources. a month, members could get unlimited refills of their favorite coffee or hot tea at any Panera location. Employee Engagement vs. Employee Experience: What’s the Difference & Why it Matters by Luke Jamieson.

Employee Engagement 54

Employee Engagement Customer Experience Returns Location 54

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data . Invest in Your People .

Drop-Shipping 185

Drop-Shipping Shipping Outdoor Customer Retention 185

Inside Retail

JULY 12, 2022

At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences. Build a sense of community with employees. The pandemic has clearly exacerbated the need for employee engagement and a sense of community.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Wiser

SEPTEMBER 20, 2022

According to a study done by Salesforce , 84 percent of consumers say that customer experience is just as important as a company’s products and services. In fact, customer experience is one of the biggest factors that retailers have to consider. What is Retail Customer Experience?

Customer Experience 148

Customer Experience Customer Retention Employee Engagement Consumer 148

I Vend

DECEMBER 13, 2022

Shopping activity is up, and consumers are buying goods they wouldn’t normally purchase during the rest of the year. They’re very open to buying from new places – research from Google in Australia, for example, found that at Christmas, a massive 79% * of shoppers are open to buying from retailers that are new to them.

Promotions 95

Promotions Employee Engagement Checkout Returns 95

Cisco Retail

MARCH 8, 2022

Many are still investing in health and safety measures for their employees while managing supply chain bottlenecks. These developments have also created pressure on employees to work in conditions that put their physical and emotional health at risk. They also decrease employee engagement and satisfaction and increase turnover.

Employee Engagement 93

Employee Engagement Management Location Customer Experience 93

365 Retail

DECEMBER 7, 2021

UK retailers, facing a perfect storm of challenges including labour shortages, intense hiring competition and heavier employee workloads, are prioritising investment in digital workplace tools to support their frontline employees and enhance the customer experience.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Cisco Retail

MAY 25, 2021

Chris Bottger, Cisco Americas Workplace Experience Strategist indicates Employee Engagement continues to be a challenge as FinServ employers assess a Safe Return to Office strategy. Shift from reactive to proactive -> 87% of consumers want to be contacted proactively by a company for customer service matters.

Payment Services 59

Payment Services Returns Employee Engagement Consumer 59

Mass Relators

MAY 31, 2022

With more than 18 years of experience in strategic global sourcing, product development, manufacturing and international operations management, Li plays a significant role in the Company’s non-consumable initiative, health care and other product sourcing initiatives, the company said.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Hyken

MARCH 28, 2022

Each week I read many customer service and customer experience articles from various resources. Research: How Employee Experience Impacts Your Bottom Line by Kate Gautier, Tiffani Bova, Kexin Chen, and Lalith Munasinghe. Looking at the first stat is intriguing. Here are my top five picks from last week.

Customer Experience 54

Customer Experience Employee Engagement Returns Consumer 54

Hyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. He shares how rewarding your customer experience team is critical to building an inspired, high-performing team. Also, research says that brands with a great customer experience get them 5.7

Customer Experience 62

Customer Experience Employee Engagement Returns Planning 62

Retail TouchPoints

MAY 28, 2020

While specific priorities and action items vary based on industry, target customer and business model, some underlying leadership qualities are proving highly valuable. RTP: How are consumers responding to executive leaders that are expressing empathy, humanity and appreciation in their everyday actions?

Planning 139

Planning Employee Engagement Consumer Customer Experience 139

365 Retail

JULY 13, 2021

In 2006, the Office for National Statistics put online sales as a percentage of total retail sales at under 5% but now shows that figure has risen to just under 30% in April 2021. After all, customer expectations and product knowledge have risen as a result of their online experience, and post pandemic, these expectations will be even higher.

Payment Services 52

Payment Services Visual Merchandising Employee Engagement Management 52

Hyken

MARCH 27, 2023

Each week, I read many customer service and customer experience articles from various resources. 3 Digital Marketing Strategies That Can Improve Customer Retention by John Hall (Forbes) What happens if you gain 10 new customers but lose 20 from your existing client base? At the foundation of trust is transparency.

Customer Retention 18

Customer Retention Customer Experience Consumer Marketing 18

Retail TouchPoints

NOVEMBER 21, 2022

Customer experience in retail is more important than ever before, but businesses are struggling to meet the expectations of the modern consumer. However, a significant driver of quality customer experience and business success is employee experience, an area where companies have complete control.

Customer Experience 289

Customer Experience Employee Engagement Management Consumer 289

Theatro

AUGUST 4, 2021

More, those disconnected communication methods hinder operations because they inevitably increase the length of time it takes to serve customers and decrease productivity levels altogether. When polled , more than six out of ten (65%) of US consumers reported that “staff interaction” highly influenced their decision to buy more products.

Management 52

Management Customer Experience Employee Engagement Consumer 52

Theatro

AUGUST 4, 2021

More, those disconnected communication methods hinder operations because they inevitably increase the length of time it takes to serve customers and decrease productivity levels altogether. When polled more than six out of ten (65%) of US consumers reported that “staff interaction” highly influenced their decision to buy more products.

Management 52

Management Customer Experience Employee Engagement Consumer 52

Theatro

AUGUST 4, 2021

More, those disconnected communication methods hinder operations because they inevitably increase the length of time it takes to serve customers and decrease productivity levels altogether. When polled more than six out of ten (65%) of US consumers reported that “staff interaction” highly influenced their decision to buy more products.

Management 52

Management Customer Experience Employee Engagement Consumer 52

Theatro

MAY 4, 2020

As many states begin to tiptoe back from sheltering-at-home, what’s even more eye-opening is the broad agreement that we likely still have a long way to go before we settle into the Next Normal. In arriving at these 16 key steps, two takeaways have become clear. Enabling New Customer Engagement Norms and Models.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52

A1 Retail

MARCH 21, 2023

Retail Technology Show , retail’s golden ticket event which brings together Europe’s most forward-thinking retailers and leading tech innovators, and Baringa , the international consulting firm, have announced their line-up of tech start-ups that will feature on the Start-Up Safari at the show.

ATS 59

ATS Employee Engagement Fashion Customer Experience 59

365 Retail

MARCH 21, 2023

Retail Technology Show , retail’s golden ticket event which brings together Europe’s most forward-thinking retailers and leading tech innovators, and Baringa , the international consulting firm, have announced their line-up of tech start-ups that will feature on the Start-Up Safari at the show.

ATS 52

ATS Employee Engagement Fashion Customer Experience 52

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

But modern store employees need real-time solutions to adapt to ever-changing environments. Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. Task Management.

Management 76

Management Payment Services Employee Engagement Store Operations 76

Hyken

MAY 4, 2023

In today’s digital world, customer service productivity is more important than ever. With the rise of online shopping and e-commerce, consumers increasingly turn to chat and email-based tools to contact companies with questions, concerns, and complaints. What is customer service productivity?

Customer Experience 52

Customer Experience Customer Retention Promotions Employee Engagement 52

Theatro

MAY 4, 2022

While Walmart and Amazon retained their positions at the top, in the 2022 edition of the RIS Top 100 Retailers , it is interesting to compare how the top 100 continue to innovate to meet customer demands and stay ahead of the competition. The major benefits these retailers see go beyond reduced labor costs.

Employee Engagement 97

Employee Engagement Specialty Retailers Retail Marketing Customer Experience 97

Retail TouchPoints

NOVEMBER 14, 2023

At first, conversation around the technology would have led you to believe its inventors had cured all of society’s ills. Or, at the very least, its inefficiencies. In fact, in a recent SAP Emarsys study we found that nearly half of 10,000 surveyed global consumers (46%) were wary of the role AI plays in their retail experiences.

Employee Engagement 214

Employee Engagement Consumer Marketing Management 214