Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 253

Store Operations Shipping Fulfillment Store Layout 253

Inside Retail

NOVEMBER 27, 2023

By cutting down on the traditional checkout time, retailers are not only enhancing customer satisfaction but also are freeing up staff to focus on other areas of customer service and store operations. Robotics in store operations In recent years, robotics has moved from the fringes to the forefront of retail operations.

Consumer 147

Consumer Checkout Inventory Management Shopping 147

Retail TouchPoints

JANUARY 25, 2023

A flat-pack furniture retailer’s maze-like store layout shows customers how their products work in different settings and gives them the chance to touch and try out items. A leading sports apparel brand goes a creative step further with a space inside its New York innovation flagship location.

Store Layout 219

Store Layout Sporting Goods Consumer Location 219

Retail TouchPoints

DECEMBER 25, 2023

Multinational athletic apparel retailer Lululemon recently announced its net revenue increased 20% (on a constant dollar basis) to $2.2 Comparable store sales increased 9%, and the company’s gross margin increased to 58.8%. Better inventory management means better business operations, period. The problem is it simply isn’t true.

Customer Experience 226

Customer Experience Dead-Stock Store Layout Point of Sale 226