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The Importance of Omnichannel Customer Service in Modern Retail

Retail Focus

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an omnichannel strategyone that unifies every customer touchpoint into a cohesive, frictionless journey. Discrepanciessuch as a promotion advertised online but absent in-storecan cause confusion and undercut brand trust.

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Honoring Black Business Month: Helpful Resources for Black Entrepreneurs

Rangeme

The consultant McKinsey has published research suggesting Black consumers are willing to shift about $260 billion of their annual spending to companies that better meet their needs. based businesses that are certified Black-owned and ready to sell products via Amazon can access a variety of support through this initiative.

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How Natural Language Processing AI Is Aiding Modern Industries

365 Retail

The technology can recognize queries requiring technical support and automatically route them to the support team for further assistance. NLP allows sales teams to craft personalised and targeted marketing and advertising campaigns and strategies.

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Intuit Discontinuing QuickBooks Desktop and Point of Sale

Rain Pros

QuickBooks Desktop users will not be able to subscribe to live technical support or any of the other Intuit services that can be integrated with QuickBooks Desktop. Traditional purchased software requires manual updates, which can be time-consuming, expensive, and even confusing if no specialist is available to help.