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Trustwave SpiderLabs Report: The 2023 Retail Threat Landscape

Inside Retail

The danger facing the retail sector is year-long and growing, as revealed in the just-released Trustwave Threat Intelligence Briefing: The 2023 Retail Services Sector Threat Landscape. Supply chain vulnerabilities : The complex web of suppliers, logistics partners, and distributors can introduce multiple points of vulnerability.

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Identifying the ‘Faces’ Behind Faceless Online Transactions

Retail TouchPoints

Further, making purchases online has become even easier with the emergence of point-of-sale (POS) lending, which allows consumers to split the cost of purchases into regular installments — even for a purchase as small as a $75 sweater. Because of this ease, merchants have begun relying on POS financing to drive sales growth.

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Customer Service Representative Job Description: Templates for Hiring at Your Business

Small Biz Trends

The customer service representative emerges as a pivotal figure, often embodying the company’s image. This article details the specifics of crafting a precise and comprehensive customer service representative job description tailored for a small business environment. Processing payments and refunds.

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Dropshipping: What it is & why it might be smart for your small business

Clover - Retail

Instead, when a customer orders the product, the retailer contacts their manufacturer or wholesale merchant–who keeps inventory of the product on-hand–and has the product shipped directly to the customer. The manufacturer/wholesale merchant is responsible for the shipping process. This is a drop ship.

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Q4 Could Be Huge, But Most Retailers Have a Blind Spot

Retail TouchPoints

At the same time, retailers are acutely aware that ecommerce sales are continuing to grow as a percentage of overall holiday spending and, within that percentage, mobile sales in particular are skyrocketing. eMarketer expects retail mobile commerce sales to account for 43.4% of total retail ecommerce sales in 2023.

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The PR Perils of Inaccurate Sales Tax

Retail TouchPoints

A few years back, an attorney sued several wineries for allegedly not collecting sales tax on shipping charges in Illinois. Frontline customer service staff should have a reasonable understanding of sales tax. He has been listed among Accounting Today’s Top 100 Most Influential people for four years.

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How Hot Topic and Lamps Plus Mastered Inventory Management and More

Retail TouchPoints

They are at the cusp of all things digital, which drives us on everything, from payment options to search — and ultimately, from a merchandising platform standpoint. The retailer has seen digital sales shift away from next-day deliveries, which now account for just 18.2% It manages our BOPIS component.