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How The Vitamin Shoppe’s POS Upgrade is Leveling Up its Omnichannel Experience

Retail TouchPoints

In addition to the table stakes fulfillment offerings — buy online/pick up in-store and buy online/ship from store — the Vitamin Shoppe has built an expansive ecosystem of “on-demand delivery” partners and has become known for its clienteling-based sales model, driven by its “health enthusiasts.”

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The Future of Retail is Multilingual

Retail TouchPoints

In today’s increasingly globalized market, multilingual support is no longer a luxury but a necessity for online retailers to deliver exceptional customer experiences (CX), successfully serve and grow their customer bases, increase sales and thrive in a competitive landscape. The true differentiator is CX.

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Behind Desigual’s repositioning and its Asia Pacific expansion

Inside Retail

Tim O’Rourke: Desigual has been available in Australia for more than a decade and is sold in a wide range of wholesale accounts. Inside Retail: What are the reasons behind Desigual’s return to Australia? IR: What are the plans for Desigual in terms of new market entries or product developments in Asia Pacific?

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How Luxury Brands Are Responding To COVID Tension With Innovation

Retail TouchPoints

China’s influence on the luxury market is significant, accounting for 35 % of luxury purchases worldwide, according to Willersdorf. Political social media accounts such as Diet Prada are tapping into their passionate communities to raise awareness and demand tangible change from the top down. Source: Instagram, Diet Prada).

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Business Growth through Digital Transformation: The Case of Premium and Luxury Brands

Retail Focus

A discerning global clientele has consistently been captivated by the allure of premium and luxury brands. Upholding their brand’s legacy and exclusivity is necessary while also exploiting the potential of digital technologies to reach, engage, and retain their clientele.

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Don’t Fall Victim to a Cyber Attack: A Shopper’s Guide to Cybersecurity

Retail TouchPoints

Scammers can use this to launch Man-in-the-Middle (MITM) attacks, where attackers interrupt an existing conversation or data transfer to steal login credentials, account details and credit card numbers. In addition to managing a global customer success portfolio, Vishnubhotla established high-value strategic partnerships.

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Does Procurement Play a Role in Retail Recovery?

Retail TouchPoints

For most types of consumer retail stores, the pandemic scared regulars away, diminished traffic from visitors, altered consumer preferences, snapped formerly reliable supply chains and required dramatic shifts in the way stores serve their clientele. Vishal Patel is VP of Product Marketing and Technology at Ivalua.