Smaller Spaces, Bigger Tech and Optimized CX
Retail TouchPoints
JUNE 15, 2022
Customers book an appointment online and then shop in-store, creating a more curated feel while making life easier for associates to manage. To curb shrinkage, self-pay via an app is used to let shoppers and guests purchase items themselves. And that’s true whether the actual sale happens in-store or continues online.
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