2021 Customer Retention Returns Shipping 
Independent Retailer
APRIL 15, 2021
As ecommerce shopping continues to grow, consumers continue to expect free shipping and free returns, since retail conglomerates such as Amazon and Walmart allow this to be their competitive mark. The first way to accomplish this is by not offering free online returns shipped back to your store, which is an option.
Retail TouchPoints
JANUARY 2, 2024
To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. The hope is that you are driving traffic, driving attachment and other purchases that then drive up the lifetime value of that customer.”
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Retail TouchPoints
AUGUST 15, 2022
Customer acquisition costs online have reached unprecedented levels, which means marketing leaders are trying to diversify their toolkits. However, brands cannot underestimate the importance of implementing a compliant and transparent process for collecting and using customer data. . Stand Out Beyond Free Shipping .
Inside Retail
MAY 16, 2022
billion in 2021, but that still lags other major world economies in terms of online spending. Despite the challenges, an opportunity exists for traditional retailers to win new customers and increase their share of wallet through digital channels. In many cases, making small changes can generate significant returns.
Retail TouchPoints
JUNE 23, 2022
The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. One step many retailers can take right away is to eliminate the need for customers to key in the same information more than once.
Hyken
SEPTEMBER 10, 2023
They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation. There is a segment of customers that are savvy shoppers that demand a low price, fast shipping, easy returns, and appreciation. According to McKinsey, these are today’s ‘Zero Consumers.’
Hyken
NOVEMBER 29, 2021
If you are in a business that ships merchandise, then you must read this article. 5 Smart Strategies That Help Avoid Losing Loyal Customers by Natalya Bucuy. Total Retail) The holiday season guarantees a seasonal spike in customer support tickets, resulting in a 42 percent increase. My Comment: “Shipageddon” is back!
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