Zebra Technologies releases 16th Annual Global Shopper Study
Mass Relators
OCTOBER 25, 2023
According to the National Retail Federation (NRF), retailers lost $112 billion due to shrink in 2022, up from nearly $94 billion in 2021. This year, the ease of making returns has moved ahead as a leading reason shoppers choose to shop in stores, outpacing comparison shopping.
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