Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. Ecommerce execution will lean more heavily on store-based fulfillment. Fulfillment Crunch Will Affect Delivery Cutoff Dates.

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Fulfillment Department Stores Shipping Planning 295

Retail TouchPoints

JANUARY 20, 2021

Shapaker shared recommendations for what retailers and sellers need to do in order to consolidate the gains made last year, and how the industry (mostly) dodged the “shipageddon” bullet that had been predicted for holiday 2020. Retail TouchPoints (RTP): We’ve seen tremendous overall ecommerce growth in 2020. In Q2 2020, boom, the U.S.

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Fulfillment Customer Experience Consumer Shipping 254

Retail TouchPoints

SEPTEMBER 8, 2021

According to a 2020 survey, over half of U.S. A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. grocery market. Larger Companies Rely on Physical Stores for Last-Mile Shipping.

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Merchant Services Payment Services Fulfillment Shipping 209

Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Prior to this, online orders had been fulfilled from a central distribution center. Click-and-collect, a.k.a.

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Retail TouchPoints

JULY 26, 2022

While shopping sprees leading up to Black Friday happened before 2020, more shoppers bought in early November over the last two years due to inventory and supply chain issues. Up to 60% of digital orders are now influenced by the store – whether demand is generated or fulfilled. Shoppers will Buy Even Earlier to Avoid Price Hikes.

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Drop-Shipping Fulfillment Consumer Shipping 269

Mass Relators

OCTOBER 18, 2021

In the age of digitization and ongoing global supply chain and shipping disruptions, this holiday season is shaping up to be the year that will make or break many retailers,” said Matthew Furneaux, global commercial director at Loqate. “At In attempts to avoid the shipping delays and sold-out items that are expected this year, 88% of U.S.

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Inside Retail

MARCH 15, 2023

Looking back, the pandemic highlighted the importance of having robust and flexible supply chains, and retailers have been forced to rethink their supply chain strategies and invest in new technologies to be dynamic, nimble and agile to evolving market conditions. One example is Havaianas.

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Retail TouchPoints

NOVEMBER 18, 2021

Americans spent more money online during the 2020 holiday season than previously, with revenues growing 32% year-over-year and exceeding $188.2 Recent data shows that people plan to buy more gifts and spend more money than they did in 2020. A fast, flexible and responsive fulfilment process. Embrace the Need for Speed .

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Supply Chain Management Fulfillment Shipping Inventory Management 227

Retail TouchPoints

NOVEMBER 4, 2021

toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. Adobe reports that out-of-stock messages are up 172% compared to January 2020 and up 360% from January 2019. Stressed Consumers Spread Out Spending with BNPL.

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Consumer Merchant Services Payment Services Drop-Shipping 255

Retail TouchPoints

MARCH 24, 2022

This is a big contributor to consumers’ number one complaint about returns : the label not being included in the shipping box. Gift cards grew 27% over the 2020 holiday season and came to represent nearly 40% of gift purchases. The Returns Season Gets Extended.

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Returns Drop-Shipping Merchant Services Shipping 303

Retail Focus

APRIL 7, 2022

For many SME retailers, the thought of scaling their businesses to enter new markets has many perceived barriers, particularly if you’re managing multiple roles within your business from stock procurement to marketing, quality control and customer services. Consider other international markets .

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Payment Services Drop-Shipping Fulfillment Shipping 130

Inside Retail

MARCH 7, 2024

Despite a slight dip in 2020, the global apparel market is set to grow to about US$2 trillion by 2028, from US$1.79 Locally, women’s apparel represents the largest segment with an estimated market volume of US$11.86 billion; the men’s apparel market is about half of that, worth US$6.35 trillion where it sits currently.

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Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Market at Samsung Electronics America Display Division. “We Prime Day and the Last Mile Will Shape Holiday 2020.

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Retail TouchPoints

SEPTEMBER 23, 2021

Market trends indicate that a powerful three-point strategy for you to bring to the brands you promote is: Inspire, Deliver, Sustain. Ecommerce spending in November-December 2020 rose an astounding 45.2% over the previous year, according to the U.S. Department of Commerce.

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Shopping Shipping Beauty and Health Promotions 251

Inside Retail

AUGUST 22, 2021

As shown in the study, Australian consumers have consistently reported lower spending hesitancy on e-commerce platforms since 2020 as a result of Covid-19. “In So by leveraging the information in this report, retailers can take more control of their e-commerce operations and automate a lot of those shipping challenges.”.

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Shopping Shipping Merchant Services Consumer 173

Retail TouchPoints

APRIL 26, 2024

In today’s market landscape, ethical, political and environmental considerations increasingly sway consumer purchasing decisions, particularly when it comes to packaging. Headquartered in Central Arkansas with shipping warehouses on the East and West Coast, US Packaging & Wrapping strives for fast and affordable shipping.

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Consumer Accounting Promotions Shipping 157

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

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Fulfillment Drop-Shipping Shipping Returns 41

Retail TouchPoints

JULY 22, 2022

The ecommerce boom of 2020 brought millions of new shoppers to digital platforms, and that growth trajectory continued into 2021. At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. Mark our words, livestreaming on TikTok will be a thing sometime in the very near future.

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Inside Retail

APRIL 28, 2022

A fulfillment center in New York City voted to create Amazon’s first US union, a result the retailer is contesting. Amazon’s forecast shows hiking the price of its fast-shipping club Prime last quarter may not be enough to prop up its profit. The company’s expenses swelled as it offered higher pay to attract workers.

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Inside Retail

MARCH 2, 2023

One such advancement is the development of Autonomous Mobile Robots (AMRs), which have been implemented by a range of companies – including Catch, Toys R Us , and a number of other retailers – for task enhancements ranging from inventory management, order fulfilment, delivery and customer service.

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Fulfillment Inventory Management Beauty and Health Management 130

Retail Bound

JANUARY 25, 2023

Third-party logistics companies — that specialize in ecommerce order fulfillment — are a relatively new market in the massive $10 Trillion Logistics Industry ( source ). Historically, 3PLs were nothing more than a “middle man” — boxes would be shipped from Point A to Point B in order for retailers to keep store shelves stocked.

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Shipping Fulfillment Returns Customer Experience 52

Retail TouchPoints

APRIL 27, 2023

In 2020, 62% of consumers had made that kind of switch. Smarter Shipping Options Transport is a large component of the ecommerce footprint. They require extra effort from customers, cost companies return shipping fees and increase the returned item’s carbon footprint.

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Inside Retail

AUGUST 11, 2021

“We’re building a new e-commerce site, we’re implementing marketing cloud and service cloud, we’re implementing a customer data platform (CDP), and on top of that, we’re implementing a new order management system and mobile point of sale platform,” Alexander told Inside Retail.

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Retail Gazette

MAY 28, 2024

The exit is representative of a wider sweep against pureplays on the London Stock Market, which are all trading at a fraction of what they once were during their peak in 2021. Impressing an investor is no longer about simply operating in the growth ecommerce market, now they now want to see profitability from their investments, he explains.

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Fashion Fast Fashion Marketing Consumer 104

Retail TouchPoints

SEPTEMBER 28, 2021

Whole Foods delivered three times as many orders in 2020 as it did in 2019, causing the costs associated with equipment and technology to rise. The retailer instated the delivery fees to avoid raising prices of the groceries themselves, starting with pilots in six markets during the summer of 2021: Portland, Maine; Providence, R.I.;

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Shipping Consumer Planning Marketing 286

365 Retail

JANUARY 17, 2024

Paul Taylor, chief operating officer at international fulfilment services provider fulfilmentcrowd, looks at how e-commerce retailers can effectively scale-up, so that demand doesn’t outpace supply. This remains up on February 2020 when, prior to COVID-19 impacting the UK, the proportion of online sales stood at 19.8%.

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Shipping Inventory Management Fulfillment Supply Chain Management 52

Retail TouchPoints

OCTOBER 20, 2020

The 2020 holiday shopping season is anticipated to be remarkably different than any in recent years, especially when it comes to where people are expected to shop — online. Even back in August, major carriers such as FedEx and UPS already were seeing holiday-level volumes, with UPS’ shipping volume up 30% and FedEx’s up 25%.

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Shipping Promotions Fulfillment Consumer 146

Retail TouchPoints

MAY 5, 2021

The COVID-induced ecommerce boom of 2020 saw online sales climb across almost all categories last year, including some unexpected ones. Of course, there are reasons why certain kinds of products haven’t been as quick to become ecommerce mainstays — mailing a live tree will never be as simple as shipping at T-shirt, for example.

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Returns Consumer Marketing Comparison Shopping 267

Retail TouchPoints

JULY 10, 2020

In fact, 2019 showed great progress for e-Commerce to close the gap in total market share of sales compared to brick-and-mortar retail. The 2020 shopper will likely not look anything like the shopper of 2030. However, with the help of end-to-end partners, many issues with fulfillment can be alleviated.

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Merchant Services Customer Experience Checkout Fulfillment 148

Retail TouchPoints

JUNE 15, 2021

Being able to spot increases in demand in a channel and a geographic region (either through POS data, online analytics or social and marketing sources) will enable retailers to respond faster, not just in moving inventory within their network but all the way through to manufacturing and demand planning. Profitably Managing Returns.

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Retail TouchPoints

NOVEMBER 9, 2023

It wouldn’t be precisely accurate to count Bookshop.org among the successful conquerors, since its 1% market share of print book sales is dwarfed by Amazon’s approximately 50% (by some estimates, it’s even more). They grew from 15% of the market to over 50% , meaning one out of every two books were sold by Amazon.

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Shopping Fulfillment Accounting Promotions 288

Retail TouchPoints

JULY 23, 2021

Mercari previously offered the Mercari Now platform in select markets including San Francisco, New York and Houston, to help people sell their old and unwanted items on the local level without the need to meet in person — an important consideration over the last year in particular. Mercari Helps Uber Break into Resale Logistics.

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Shipping Consumer Marketing Location 292

Retail TouchPoints

SEPTEMBER 4, 2020

Whole Foods Market has opened its first online-only dark store in Brooklyn, N.Y. The delivery-only model will help Whole Foods keep up with digital demand in a major market at a time when grocery delivery is reaching unprecedented levels: Amazon saw its grocery sales triple during Q2 2020.

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Shipping Location Marketing Planning 175

Retail TouchPoints

AUGUST 24, 2020

in the first quarter of 2020. They have plenty of room to offer great discounts, and will be more confident about their shipping guarantees as well. However, with the added pressure of the looming holidays, retailers will need to throw even more power at their marketing strategy. Gretchen Scheiman is Sr.

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Comparison Shopping Drop-Shipping Fulfillment Planning 203

Retail TouchPoints

OCTOBER 4, 2021

The holiday 2020 surge in ecommerce caused digital headaches as shoppers contended with slow or unresponsive web sites, and retailers can’t afford a repeat in 2021. Big Box Stores Will Take Market Share From Amazon. That’s going to mean that this may be the year that Amazon takes a step back, relative to market share.”.

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Merchant Services Payment Services Fulfillment Promotions 304

365 Retail

APRIL 28, 2021

Report benchmarked performance across key operations experience metrics – including checkout, shipping and returns. 28% of fashion retailers now offer delivery passes, up 6% since 2020 when just 22% of fashion merchants offered this format of fulfilment and compared to just 17% of other retail businesses.

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Merchant Services Payment Services Fashion Checkout 52

Independent Retailer

DECEMBER 27, 2022

After the pandemic-driven surge in consumer demand that triggered a frenzy of shipping activity and skyrocketing prices, logistics and transportation companies are signaling a fast slowdown. Shipping and wholesale prices are plunging and orders are not being placed as often. . Disruptions in the Container Shipping Industry.

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Wholesale Drop-Shipping Shipping Marketing 78