Retail TouchPoints

AUGUST 19, 2020

However, Target’s brick-and-mortar stores proved to be essential elements in the retailer’s overall growth, fulfilling more than 90%. Same-day services, including order pickups, drive-ups and its Shipt subsidiary, grew 273% and accounted for approximately six percentage points of total company comp sales growth. Walmart U.S.

Fulfillment 314

Fulfillment Accounting Returns Consumer 314

Retail TouchPoints

SEPTEMBER 28, 2020

Retailers will need to account for the heightened demand for home deliveries from COVID-19, which has incentivized many retailers to form new relationships with Instacart, Shipt, DoorDash and other services that enable home delivery at scale. Ecommerce execution will lean more heavily on store-based fulfillment.

Fulfillment 305

Fulfillment Department Stores Shipping Planning 305

Retail TouchPoints

MAY 29, 2020

Net income was $838 million compared to $906 million in Q1 2019, dragged down by $283 million in wage increases and sanitation-related costs. Nordstrom, like many other department stores, had a much weaker quarter: overall sales fell 40% , with full-price locations dropping 36% and the off-price division declining 45%.

Department Stores 154

Department Stores Operating Expenses Store Operations Apparel 154

365 Retail

NOVEMBER 3, 2023

Majestic’s fleet is integral to fulfilling the growing number of online orders and servicing its expanding B2B portfolio, which includes over 3,000 on-trade venues throughout the UK. Each of Majestic’s 207 stores operates with a dedicated delivery van, and 60% of orders placed on its website are dispatched from these local stores.

Fulfillment 109

Fulfillment Accounting Store Operations Shopping 109

Retail TouchPoints

FEBRUARY 23, 2021

“Our investments in digital innovation continued to pay off in the quarter, with digital sales up 21% from 2019. Digital accounted for 44% of net sales in Q4 2020, and the retailer also highlighted the fact that 25% of its digital sales were fulfilled from its brick-and-mortar stores via curbside pickup and same-day delivery.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

AUGUST 14, 2020

since the 2019 State of Marketing report. “It Stores will be critical again this year, but more as fulfillment centers providing curbside pickup, BOPIS or other contactless transactions. AI Leading The Transformation. Artificial intelligence (AI) is a critical component of successful digital and customer transformation.

Marketing 272

Marketing Consumer Checkout Customer Experience 272

Retail TouchPoints

DECEMBER 22, 2020

Walmart also is enhancing other aspects of its return policies: For items bought anywhere — online, in-store or from a third-party vendor — customers can start their return process on Walmart.com or via the app. Additionally, Walmart is striving to make the entire return process more sustainable.

Returns 240

Returns Drop-Shipping ATS Shipping 240