Retail TouchPoints

NOVEMBER 14, 2023

After it closed its last brick-and-mortar retail store in 2009, Circuit City launched a comeback in 2018 with an experiential ecommerce site. The integrations are slated to begin online and in select locations this year, with a more expansive rollout planned for 2024.

Planning

Retail TouchPoints

JUNE 5, 2023

Aldi first began offering delivery services via Instacart in 2017, and the service now delivers from more than 2,200 Aldi stores, as well as powering pickup from 1,500+ Aldi stores nationwide.

Payment Services

Retail TouchPoints

AUGUST 3, 2020

In 2018, Ernst & Young (EY) launched an ambitious project called FutureConsumer.Now , to model scenarios that would challenge present thinking about future consumers. Retail TouchPoints (RTP): What implications do the five emerging customer segments have for retailers as they plan for a post-pandemic future?

Consumer

Retail TouchPoints

JUNE 10, 2020

An additional 150 stores could be closed by the end of Signet’s fiscal year, on January 30, 2021. As part of its Path to Brilliance initiative, the company already reduced its store count by approximately 125 locations in 2019 and 262 in 2018. Signet now operates approximately 3,200 stores.

Jewelry

Retail TouchPoints

JULY 14, 2020

Riley : When I first came on board as CEO in February 2018, I wanted to get us out in front of a lot of consumers. To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. We now ship to 160 countries and we have three fulfillment centers, in the UK, U.S. and Singapore.

Checkout

Retail TouchPoints

NOVEMBER 8, 2022

Gass joined Kohl’s in 2013 as Chief Merchandising and Customer Officer and took the CEO job in May 2018. During her time there she led the retailer’s transformation strategy, driving a significant reinvention effort for the retailer’s more than 1,100 stores while growing its digital business to more than $6 billion.

Department Stores

Retail TouchPoints

OCTOBER 12, 2021

In fact, JOANN began an initiative to improve the store experience, involving everything from lighting, fixtures, open spaces, work tables and in-store tech, in 2018, with a pilot store in Columbus, Ohio. “It It was a tremendous success and it taught us a lot, but then the pandemic hit,” reported DiTullio.

Customer Experience

Retail TouchPoints

FEBRUARY 10, 2022

Since taking the helm of the nutrition and wellness retailer in 2018, Leite has introduced a broad range of initiatives aimed at reviving and growing the business. Launched in 1977, The Vitamin Shoppe saw sales begin to decline in the early 2010’s due primarily to a lack of digital innovation.

Inventory Management

Retail TouchPoints

APRIL 15, 2024

In 2018 and 2019, we had a period of strong growth — we went from about 25 to 75 stores,” said Edyta Krynska, VP of Operations at Untuckit, who spoke during a NetSuite event in New York City last month.

Wholesale

Mass Relators

JUNE 22, 2022

.” Jassy added that as part of the organizational change, Amazon’s stores operations organization will be united under a single leader, John Felton, who will report to Herrington. “John has been at Amazon for nearly 18 years, spending 12 years in Retail and Operations finance leadership roles,” Jassy said.

Fulfillment

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. He joined Dollar General in 2018 as vice president and chief global sourcing officer. Jackie Li has been promoted to senior vice president of private brands and global sourcing.

Promotions

Mass Relators

MAY 31, 2022

Simonsen joined Dollar General in 2013, and has since held roles of increasing responsibility in store operations, procurement, pricing, business analytics, and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the northeast region.

Promotions

Mass Relators

JULY 11, 2022

Jassy added that as part of the organizational change, Amazon’s stores operations organization will be united under a single leader, John Felton, who will report to Herrington. John has been at Amazon for nearly 18 years, spending 12 years in Retail and Operations finance leadership roles,” Jassy said. “In

Fulfillment

Mass Relators

MARCH 31, 2024

In this role, she will continue to support DG’s store operations team, which now encompasses more than 20,000 retail stores including pOpshelf and Mexico. She also led NMG’s supply chain transformation strategy to modernize its omnichannel distribution and fulfillment network.

Promotions

Retail TouchPoints

JUNE 1, 2022

Just Walk Out” technology, first introduced by Amazon Go in 2018, is now being delivered by a variety of tech companies (Zippin, Trigo, Grabango) at retailers as diverse as Tesco, Aldi, Giant Eagle and more. Checkout is moving to frictionless. About half of all checkout lanes are self-checkout and this percentage is growing weekly.

Checkout