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Devising an Optimal Returns Policy for Your Business

Retail TouchPoints

For many years, permissive returns policies have been the norm in ecommerce. For the post-holiday season just past, it’s estimated that the total value of returned goods will be around $171 billion. retailers were revisiting their returns policies as of late 2022. With numbers like these, it’s no wonder that most U.S.

Returns 273
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Navigating the new normal in retail shipping: Insights from Shippit’s new report

Inside Retail

To understand those trends – and ultimately answer the question, what is the state of shipping – we surveyed thousands of consumers and retailers and analysed more than 200 million orders powered through Shippit from 2018 to 2024. In 2018, 81 per cent of retailers provided this benefit, but this figure has dropped to 70 per cent this year.

Shipping 278
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Toys ‘R’ Us Australia to head up UK revival

Inside Retail

Returned children’s goods retailer Toys ‘R’ Us Australia has signed a long-term exclusive licence agreement to facilitate the return of the Toys ‘R’ Us and Babies ‘R’ Us brands to the United Kingdom. The post Toys ‘R’ Us Australia to head up UK revival appeared first on Inside Retail.

Returns 279
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Retail’s Last-Mile Challenge

Retail TouchPoints

In London, as shoppers return to storied Oxford and Spencer streets after long COVID-19 lockdowns, they’re being greeted by the sight of boarded-up windows and a $23.4 globally in 2018, according to TheMarketReports , and is expected to skyrocket to $55.2 Some 300 of Tesco’s 7,200 stores fulfill orders in a similar fashion.

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Nike Returns to its Oregon Roots with Latest ‘Live’ Store Design

Retail TouchPoints

In 2018, Nike tested the neighborhood-centric Live pilot in Los Angeles. Ship-from-store capabilities to fulfill online orders are another service that Nike says will allow consumers to get products faster and more efficiently. Its quick success encouraged the company to follow suit with Live stores in Tokyo, New York and now Eugene.

Returns 261
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Myer’s latest trading update is a testament to putting the customer first

Inside Retail

King has been on a 12-month rolling contract with Myer since 2018 and has decided to retire at the end of this financial year to return home to Florida to be with his family. Myer doubled down on its customer focus with its loyalty program, Myer One, which was designed to strengthen its relationship with new and existing customers.

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How Brands Large and Small are Leaning into the Amazon Effect to Compete

Retail TouchPoints

A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. Since Amazon Prime’s inception 15 years ago, Amazon has only increased the annual membership cost three times — rising from $79 per year in 2005 to $119 in 2018.